Customer Service Director Role for Luxury Jeweller

1 day ago


Hatfield, Hertfordshire, United Kingdom Brown & Newirth Full time
About Us

Brown & Newirth is a renowned bridal jewellery brand, celebrated for its exceptional craftsmanship and commitment to quality.

Job Description

We are seeking an experienced Head of Customer Service to lead our customer service department and drive excellence in customer interactions.

Key Responsibilities
  • Lead and inspire a team of customer service professionals to deliver exceptional customer care.
  • Develop and implement customer service strategies that align with the company's goals and uphold high standards.
  • Own all customer interactions, ensuring consistent delivery of a seamless experience across all channels.
  • Set, track, and improve key customer service metrics, including response times and resolution rates.
  • Collect, analyse, and act on customer feedback to enhance customer satisfaction.
Requirements
  • Experience as a Head of Customer Service or similar senior role, preferably in fine jewellery.
  • Exceptional leadership skills and ability to lead by example.
  • Strong understanding of customer service metrics, processes, and tools.
  • Outstanding communication, problem-solving, and interpersonal skills.
Benefits
  • A competitive salary of £60,000 - 80,000 per annum.
  • Performance-related bonus structure.
  • Staff discount.
  • Opportunity to work with the UK's leading bridal & fine jewellery manufacturers.
  • Professional development and career growth opportunities.


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