Customer Service Director Role for Luxury Jeweller
1 day ago
Brown & Newirth is a renowned bridal jewellery brand, celebrated for its exceptional craftsmanship and commitment to quality.
Job DescriptionWe are seeking an experienced Head of Customer Service to lead our customer service department and drive excellence in customer interactions.
Key Responsibilities- Lead and inspire a team of customer service professionals to deliver exceptional customer care.
- Develop and implement customer service strategies that align with the company's goals and uphold high standards.
- Own all customer interactions, ensuring consistent delivery of a seamless experience across all channels.
- Set, track, and improve key customer service metrics, including response times and resolution rates.
- Collect, analyse, and act on customer feedback to enhance customer satisfaction.
- Experience as a Head of Customer Service or similar senior role, preferably in fine jewellery.
- Exceptional leadership skills and ability to lead by example.
- Strong understanding of customer service metrics, processes, and tools.
- Outstanding communication, problem-solving, and interpersonal skills.
- A competitive salary of £60,000 - 80,000 per annum.
- Performance-related bonus structure.
- Staff discount.
- Opportunity to work with the UK's leading bridal & fine jewellery manufacturers.
- Professional development and career growth opportunities.
-
Luxury Automotive Parts Coordinator
1 day ago
Hatfield, Hertfordshire, United Kingdom H.R. Owen Full timeAbout H.R. OwenH.R. Owen, the UK's leading luxury automotive dealer group, is seeking an experienced candidate to join our dynamic team as a Luxury Automotive Parts Coordinator at our flagship multi-marque facility in Hatfield, Hertfordshire.Job DescriptionThe ideal candidate will possess strong attention-to-detail and multitasking skills, with the ability...
-
Customer Service Apprentice
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Lexus Full timeUnlock Your Potential with LexusWe are seeking ambitious individuals to join our team as a Customer Service Apprentice. As a key member of our team, you will be responsible for delivering exceptional customer experiences and developing your skills in a dynamic and supportive environment.Key Responsibilities:Welcome and greet aftersales customers to our...
-
Luxury Automotive Parts Specialist
3 days ago
Hatfield, Hertfordshire, United Kingdom H.R. Owen Full timeCompany OverviewH.R. Owen is a leading luxury automotive dealer group with a flagship multi-marque facility in Hatfield, Hertfordshire.We are seeking a dedicated and detail-oriented individual to join our team as a Parts Consultant.Job Description:The successful candidate will be responsible for working closely with the Parts Department to ensure efficient...
-
Apprentice Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Lexus Full timeUnlock Your Potential with LexusWe are seeking ambitious individuals to join our team as Apprentice Customer Service Advisors. As a key member of our team, you will have the opportunity to develop your skills and knowledge in customer service, sales, and retail management.Key Responsibilities:Welcome and greet aftersales customers to your Centre and ensure...
-
Customer Service Representative
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Get Golfing CIO Full timeAt Get Golfing CIO, we are seeking a skilled and enthusiastic Front of House staff member to join our team at Mill Green golf club. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record in a similar customer-facing role.Key ResponsibilitiesGreeting and Welcoming CustomersProviding information and...
-
Customer Service Manager
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Vetsure Pet Insurance Full timeJob DescriptionWe are seeking a highly skilled Customer Service Manager to join our team at Vetsure Pet Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound sales and customer service calls, and ensuring that all customer queries are resolved in a timely and...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Get Golfing CIO Full timeAt Get Golfing CIO, we are seeking a skilled Front of House staff member to join our team at Mill Green golf club. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record in a similar customer-facing role.Key ResponsibilitiesProvide a warm and welcoming experience for customers, ensuring their needs are...
-
Customer Service Representative
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full timeDeliver Exceptional Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Pavers Shoes in Galleria Designer Outlet, Hatfield. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Smart10 Ltd Full timeJob Title: Customer Service Representative Salary: £23,000 per annum Location: Hatfield Contract: Permanent Hours: Monday to Friday – 8:00am – 4:30pm or 10:00am – 6:30pm and Saturday shift 9:00am – 1:00pm on a rota basis COMPANY PROFILESmart10 Ltd is a fast-growing and successful SME in the insurance industry. We are seeking a Customer Service...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a skilled Customer Advisor to join our team at Pavers Shoes in Galleria Designer Outlet, Hatfield. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.Key ResponsibilitiesDeliver exceptional customer service and...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom DigiHaul Full timeJob DescriptionAre you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our Future is digital, and Our Future is NOW This is your opportunity to join our incredible team and help transform the way the transport industry works.Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When...
-
Customer Service Advisor
1 month ago
Hatfield, Hertfordshire, United Kingdom Lexus Full timeUnlock Your Potential with LexusAre you a motivated and enthusiastic individual looking to start your career in the automotive industry? Do you have a passion for delivering exceptional customer service and a desire to learn and grow with a leading brand?We are seeking a talented Apprentice Customer Service Advisor to join our team at Lexus Hatfield. As a...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Pavers Shoes in Galleria Designer Outlet, Hatfield.Key ResponsibilitiesDeliver exceptional customer service, ensuring a positive experience for all customers.Advise customers on shoe care and accessories to complement their needs,...
-
Technical Services Director
1 month ago
Hatfield, Hertfordshire, United Kingdom Exo-s Full timeJob OverviewExo-s is seeking a highly skilled Technical Services Director to contribute to the ideation, implementation, and maintenance of the global manufacturing vision. This role will play a crucial part in shaping the company's manufacturing strategy and ensuring the efficient execution of production processes.Main ResponsibilitiesDevelop and deploy a...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full timeDeliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in Galleria Designer Outlet, Hatfield. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.Key Responsibilities:Deliver exceptional customer...
-
Fine Jewellery Production Coordinator
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Allied Gold Full timeSupporting the work of skilled jewellers since 2006, Allied Gold, a leading bridal manufacturer, seeks a Production Coordinator for Fine Jewellery to join our team.About Allied GoldAllied Gold is the UK's largest bridal manufacturer, supplying a wide range of bridal jewellery, including wedding bands, engagement rings, and fine jewellery accessories, to our...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom DigiHaul Full timeJob DescriptionWe are seeking a skilled Customer Service Advisor to join our team at DigiHaul, a leading digital freight business in the UK. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Act as the first point of contact...
-
Customer Service Team Lead
2 weeks ago
Hatfield, Hertfordshire, United Kingdom Co-op Digital Full timeAbout the RoleWe're seeking a skilled Customer Team Leader to join our team at Co-op Digital. As a customer-focused professional, you'll be responsible for delivering exceptional customer service and leading a team of customer service representatives.Key responsibilities include:Providing friendly and welcoming service to customersDeveloping and implementing...
-
Customer Service Representative
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Get Golfing CIO Full timeAt Get Golfing CIO, we are seeking a skilled and enthusiastic Front of House staff member to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong ability to work effectively in a fast-paced environment.Key ResponsibilitiesProviding a warm and welcoming experience for customers, ensuring their needs...
-
Parts Specialist
4 weeks ago
Hatfield, Hertfordshire, United Kingdom H.R. Owen Full timeH.R. Owen, a leading luxury automotive dealer group, is seeking a Parts Consultant to work at our flagship multi-marque facility in Hertfordshire.The ideal candidate will have previous experience in a Parts Department, strong attention to detail, and the ability to multitask and find innovative solutions to problems.They will have strong written and verbal...