Outpatients Administrator/receptionist

7 days ago

Hatfield, United Kingdom One Healthcare Full time

**One Hatfield Hospital**

**Outpatients Administrator/ Receptionist**

One Healthcare, a Private Hospital Group, based in Hatfield, Hertfordshire, is looking for a confident, enthusiastic Outpatient Administrator/Receptionist with strong communication skills.

Reporting to the Front of House Manager, the successful applicant will provide an efficient, courteous, welcoming service to accommodate the needs of all patients and visitors to the hospital reception and/or outpatient department.

**Outpatients Administrator/ Receptionist**

**Main responsibilities & duties of the role**
- Tasks may include appointment bookings, admission bookings, reception duties, check in procedures for patients, receipt of payment for bills, preparation for clinic lists, medical record duties, filling and retrieving of records, taking patient payments, adding daily charges to patient records, processing patient outcomes, maintaining diaries for Consultants availability and manning the telephone system.
- Prepare documents and complete forms as per department procedures and business requirements.
- Liaise regularly with internal and external customers.
- Ensure that all incoming calls via switchboard are answered in a timely manner in line with company best practice.
- Liaise closely with internal departments and external entities regarding patient bookings.
- Inform patients of their booking and admission by means of a computer generated letter and an information pack.
- Verify patients medical insurance details and level of cover prior to admission and ensure that patients are fully aware of the extent of their cover.
- Inform the medical secretaries or the patients directly if the patient does not have adequate medical insurance to cover their admission in full.
- Maintain close liaison with the ward and medical insurance companies via their care management teams of extended stay patients providing medical reports as necessary.
- Advise all relevant hospital departments of all admissions, including unplanned admissions and cancellations.
- File patients medical records on a daily basis and inform medical records department of last minute bookings.
- Undertake general office duties and any other duties as may be requested by department lead

**Outpatients Administrator/ Receptionist**

**Qualifications**
- Minimum GCSE education or equivalent.

**Experience**
- Proven ability to work effectively in a team environment and independently as required
- Previous administration experience in a business/health care sector environment.
- 2 years relevant experience within an administrative or customer services role.

**Skills**
- Demonstrate customer services skills and awareness
- Excellent interpersonal skills
- To be able to work under pressure and to meet tight deadlines
- Flexible attitude and approach to the role
- Good computer skills and confidence in using an array of computer software
- Excellent organisational skills
- Ability to work as a team member
- Excellent written and verbal communication skills
- Flexibility and adaptability to meet the changing needs of the business

**Desirables**
- Previous health sector experience

**Outpatients Administrator/ Receptionist**

**About the Hospital**

One Hatfield Hospital is Hertfordshire's newest private hospital and has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.

Our private hospital is home to the latest theatres, luxury en-suite bedrooms, specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound.

**Outpatients Administrator/ Receptionist**

**Our Recruitment Process**

At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Hatfield Hospital reserves the right to remove job adverts before the closing date

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