Medical Receptionist

1 week ago

Hatfield, United Kingdom LISTER HOUSE SURGERY Full time

**Medical Receptionist / administrator**

Permanent, full-time hours offered as below:
Working 8.30am - 6.15pm 4 days per week, with 1 day off in the week (35hrs)

£11.44 ph

Lister House Surgery

The Common

Hatfield

Hertfordshire

AL10 0NL

**Closing date 03/06/2024**

Lister House Surgery is a friendly and purpose-built practice of 15,000 patients in Hatfield, Hertfordshire.

We are seeking a new receptionist/ administrator with excellent interpersonal, customer service and organisational skills to join our team.

Previous reception experience in a GP/healthcare setting is desirable.

**Responsibilities**:

- Key responsibilities and duties include:

- Managing appointment requests and booking appointments appropriately for patients
- Handling incoming and outgoing telephone calls to the surgery
- Processing repeat prescriptions according to practice policy
- Scanning and processing medical documents through SystmOne (clinical system)
- Completing tasks set by the practice manager and the doctors / clinicians
- Opening and closing front doors in line with opening times
- Greeting patients kindly and courteously
- Working as part of a team collaboratively with other team members
- Preparing the surgery, waiting area, consulting rooms in preparation for clinics
- To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
- Effectively signpost patients to services appropriate to their needs
- Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records
- Register new patients living within our catchment area
- Dealing with internal and external post
- Medical Records management (filing and pulling patient medical records).

**You should be**:

- Able to prioritise workload
- The ability to exercise judgement when dealing with patient enquiries /problems
- Ability to work without close supervision
- Able to work as part of team
- Answering calls and assisting patients with their queries.
- Good telephone manner
- Customer service skills
- Able to Multitask
- Excellent communication skills
- Organised
- Able to work under pressure
- Positive attitude

Job description available on request for more details.

**Essential Criteria**
- Customer service skills
- Enthusiasm

**Desirable**
- Knowledge of TPP system one
- Experience working in primary care / GP practice

**About the practice**

We are a forward-thinking GMS practice with a list size of 15,000 patients, situated in modern purpose-built premises. We are CQC registered as good. The practice teams consist of GP partners, salaried GPs, registrars, nurses, reception, admin and PCN staff (physiotherapists, pharmacists, care coordinators and care home coordinators) who all have positive working relationships with one another.

We use TPP system one for our clinical system, however knowledge of this is desirable not essential.

You will be joining our diverse reception team, who are critical to the running of the practice. The reception team is a highly valued part of our work force whose work and input help create positive outcomes for our patients.

We became a training practice in 2020 and actively encourage the learning and development of our team.

We are a close knit team between both admin and clinical teams and enjoy activities both inside and outside of work.

**What we offer you (Benefits)**
- NHS pension
- Sick pay
- Wellbeing services and courses
- Great team environment

**Schedule**:

- Monday to Friday
- Day working only

The practice Manager

Lister House Surgery

The Common

Hatfield

Hertfordshire

AL10 0NL

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hatfield, AL10 0NL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- TPP System one: 1 year (preferred)
- Receptionist: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 03/06/2024
Reference ID: May 24

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