Medical Secretary

2 days ago


Hereford, Herefordshire, United Kingdom Hereford Medical Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Secretarial Administrator to join our team at Hereford Medical Group. As a key member of our secretarial team, you will provide administrative support to our healthcare professionals, ensuring the smooth operation of our practice.

Key Responsibilities
  • Coordinate and process SARS requests, verify information, and update spreadsheets as needed.
  • Manage SBAR and District Nurse Communications, ensuring timely and accurate communication.
  • Perform Docman tasks, including sending patient summaries and managing electronic records.
  • Process Diabetic Specialist Nurse Referrals, E-mail Monitoring, and other administrative tasks as assigned.
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a professional and courteous manner.
  • Maintain accurate and up-to-date records, including patient notes and workflow.
  • Code clinical details into patient records, adhering to agreed protocols and procedures.
  • Prepare and send letters to patients for follow-up appointments, using relevant templates and ensuring confidentiality.
About Us

Hereford Medical Group is a large General Practice Surgery, providing care to patients in and around Hereford City. We value our staff and offer a range of benefits, including annual leave entitlement, on-site Occupational Health Services, and access to a generous NHS pension scheme.

Requirements
  • A good standard of general education, including English and Maths at GCSE level or equivalent.
  • A demonstrable commitment to professional development and a willingness to learn.
  • Experience of dealing with medical paperwork, working with computer packages, and providing administrative support in a healthcare setting.
  • Excellent communication skills, with the ability to work effectively with patients, healthcare professionals, and other stakeholders.
  • Ability to work under pressure, use own initiative, and maintain confidentiality.

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