Administrator - General Practice

6 months ago


Hereford, United Kingdom Taurus Healthcare Limited Full time

Job Summary To provide general administration and referrals support, within a multi-skilled team, to the practice manager, deputy practice manager, doctors and health professional, involving word processing and general clerical work. Job Responsibilities To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.

To assist in managing referrals to secondary care using the e-referral service. To assist the practice manager/deputy practice manager with all clerical and administrative duties. To make appointments, bookings and admissions as required, using manual and electronic software. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To retrieve medical records and assist the completion of medical/insurance records. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner.

To receive and dispatch mail and maintain a pending system. Scanning of letters and relevant correspondence into patients notes taking account of colour, paper size, and multi-paged documents, using scanning equipment software. Extraction of necessary data from clinical correspondence and input into Electronic Patient Record. Read Coding information into the practice clinical system.

Monitoring Quality and Outcomes Framework achievements and ensuring efficient utilisation of patient call and recall systems to achieve patient compliance and set targets To assist with the gathering of statistics and information when required. To provide cover for members of the administration team during periods of sickness and annual leave. In liaison with the person responsible, maintain adequate supplies of office stationery in order to perform secretarial duties. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.



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