Receptionist (Maternity Cover) - General Practice

6 months ago

Hereford, United Kingdom Taurus Healthcare Full time

**Job summary**

We currently have a vacancy for an experienced Receptionist who will project a positive and friendly image to patients, who is professional, efficient and enthusiastic with a flexible approach to fill the temporary position.

Experience of working in a GP Practice and with EMIS Web would be an advantage but is not essential as full training will be given.

Please note this position is advertised as part time for 15.50 hours per week to cover maternity leave for 9 months with the potential of being extended.

**Interview date to be confirmed**

**Main duties of the job**

They will be required to have a good level of education, full knowledge of the elements of Microsoft Office and be able to demonstrate experience of delivering an excellent service to patients and staff alike in a pressurised environment.

They will need to demonstrate strong communication skills, understand the importance of confidentiality, take pride in their work and be a conscientious team player.

**About us**

Taurus Healthcare Ltd, on behalf of Weobley & Staunton on Wye Surgeries, will collate all relevant information for the purpose of recruitment and pre-employment check process. This information will then be securely transferred to Weobley & Staunton on Wye Surgeries.

Weobley & Staunton on Wye Surgeries is a rural dispensing GP surgery, split across two locations caring for approximately 6200 patients. We are approved for GP and medical student training and were awarded a rating of Outstanding in our last CQC review. The Practice has a firm commitment to offer an excellent standard of care to its patients and our is aim is to develop local and modern health services so that our patients can be treated close to where they live.

**Job description**

**Job responsibilities**

**Duties & Responsibilities**:
Administration:

- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Filing post in medical records via Docman system
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail.

Reception:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patients and checking names and addresses
- Be able to cover all reception position as necessary
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

Appointments:

- Process appointment requests for today and future appointments from patients by telephone and in person
- Enter requests for home visits into the visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Computer:

- Registrations of new patients - computer data entry and medical records
- Process patient's change of address - computer data and medical records (have knowledge of Practice area)

Telephone:

- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.

Other tasks:

- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all health and safety checks are undertaken within the desired timescales as indicated in the Practice's Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice P

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