Medical Receptionist

2 weeks ago


Hereford, United Kingdom Cantilupe Surgery Full time

**JOB TITLE**: RECEPTIONIST REPORTS TO: PARTNERS AND PRACTICE MANAGER HOURS: 22.5 hours per week plus additional hours to cover annual leave and holidays. The surgery needs reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should the need arise. Place of work
- The hours of this post may be split over 2 sites Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery) AND Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch) Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Ensure an effective, efficient, polite and courteous reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Change patients addresses or contact details on both computer and paper records Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. Premises (both sites) : Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff Other work: Testing urine samples as requested by clinicians Photocopying as requested Emptying bins and leaving surgery clean and tidy after evening surgeries plus any other cleaning duties as required.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation.


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