Sexual Health Receptionist

4 weeks ago


Hereford, United Kingdom Sexual Health Services 4 Herefordshire Full time

Solutions4Health are delighted to be offering the role of **Sexual Health Receptionist** at **Sexual Health Services 4 Herefordshire**. This is a** full time permanent **job** with a salary of** £20270.00 to £21380.00** depending on experience.

**Role Summary**

This is an exciting time for our sexual health services in Herefordshire and we are looking for a forward thinking, innovative and enthusiastic Receptionist/ Administrative Assistant to join our fantastic team.

To work within our sexual health services, you need to have an open-minded and non-judgemental attitude as well as a good sense of humour. You should be able to cope with a demanding and busy role which has periods of business and times when things are more settled. You will have initiative to work on your own and be self-motivated and resilient. Having an interest in supporting people to access care is essential and you should have a positive attitude to making sure that patients have the best care experience when they access our services.

Due to the nature of our services, you will express empathy and show patients that you are respectful of their individual lifestyles and life choices. Understanding the importance of confidentiality is key and appreciating that people access our services for a variety of reasons.

The post is based in our sexual health clinic in the centre of Hereford, but you may on occasions be asked to provide reception duties at our outreach services across the county.

The clinic opens Monday to Friday from 9am in the morning, with two late evenings, finishing at 7:30pm and one early finish at 1:30pm. You will work alongside our two other reception team in a rota to cover the working week, ensuring phone lines and reception are covered when the service is open.

**Main Duties of the role include**:
Daily administration tasks and checks

Booking patients in at reception, supporting them to complete paperwork and entering personal information onto the IT systems.

Printing labels / forms for clinical staff.

Stocking the administrative supplies and the clinical room supplies

Dealing with post and parcels.

Ensuring that the waiting room and non-clinical spaces are kept tidy and safe from hazards.

Answering the patient phone lines and looking at availability for booking appointments

Working in a team to work through follow up appointments to be booked and referrals from other professionals

Completing letters on behalf of clinicians and providing administrative support including sending texts to patients, completing appointment cards and following up phone calls with patients who have missed appointments.

Providing non-clinical information and sign posting to patients that require information about local services.


**Personal Specification**

**Essential**
- Customer service experience
- Experience in using IT systems and use of telephone lines with patients/customers

**Desirable**
- Experience of working within NHS

**Skills and Attributes**

**Essential**
- Awareness of Data Protection and Confidentiality
- Communication Skills
- Diversity, equality, and integrity
- Ability to work under pressure
- Work as part of a team
- A smart and presentable appearance

**Desirable**
- Ability to adapt to change
- Identify and implement improvements
- A desire to make people feel cared for and respected

**Required Skills/Qualifications**

**Person Specification**

**Qualifications**

**Essential**
- GCSE English & Maths Grades A*-C or equivalent experience
- Basic IT Skills including use of Microsoft Applications, Typing and numeracy skills

**Desirable**
- Medical Administrative experience and knowledge of health-related language

**Experience**

**Essential**
- Customer service experience
- Experience in using IT systems and use of telephone lines with patients/customers

**Desirable**
- Experience of working within NHS

**About Us**

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

**Benefits**

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc
- Cycle to Work scheme
- Annual Leave in line with Agenda for Change
- Enrolment or continuation of NHS pe



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