Customer Service Administrator

2 weeks ago


Hereford, United Kingdom Balfour Beatty Full time

**About the role**
Balfour Beatty has an exciting opportunity for a **Customer Service Administrator,** to join our team in Living places in **Hereford.**

Role Purpose:

- To effectively provide administrative support within the business.
- Full time and part time applicants will be considered: Full hours: 37.5 hours, Part time hours: 30 hours.
- 12 month fixed term contract.

**What you'll be doing**
As a **Customer Service Administrator**, you will have the following accountabilities:

- Provide a responsive service for all requests. Ensure that the telephone is managed at all times during designated opening hours, giving a right first-time response, or directing and sign posting as needed.
- Ensure requests through all channels are responded to in a timely, responsive manner.
- All requests related to the service are accurately and timely logged onto the Confirm system and allocated to the appropriate individual.
- Develop solutions to customer and client issues in a proactive manner to remove the need for reactive customer contact, providing additional support to customer to appropriately manage expectations.

**General Administration tasks**
- Data inputting and Minute Taking as and when required (Client and BB meetings)
- Undertake and be flexible to any receptionist/administrative/call handling task to support the overall contract as and when required.
- This post will be required to cover for any other role within the Customer Service department as and when required.

**Who we're looking for** Personal qualities**:

- Works well as part of a team and as an individual using own initiative
- Able to prioritize and manage own time effectively and work well under pressure
- Proactive and has ability to be resourceful and make decisions
- Ability to manage challenging conversation when needed
- Positive attitude
- Professional appearance
Excellent communication skills both verbal and written.
- Desire to develop and is motivated to achieving targets.
- Accurate attention to detail
- Good problem-solving skills

**Technical Competencies**
- Experience of Windows and MS Office to include Word, Outlook and Excel
- Experience of working with databases
- Customer services qualification or demonstrable experience.

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
In UK Construction Services England & Wales business, our aim is to be the partner of choice; the go-to in our sector, trusted to deliver for our customers. We work across a huge and exciting range of sectors, including aviation, building, civils, defence and energy.

From ground investigations and flood defence to complex roads and bridges; primary schools to world class universities; ground-breaking hospitals to city centre living; the depth of our experience and quality of our projects is something we are proud of.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK03699


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