Customer Services Administrator
2 weeks ago
The Customer Service Administrators day to day duties include:-
- Monitoring and customer claims or queries and ensuring that you follow the issue right through to resolution.
- Following the order processing in the inhouse system: stock allocation, outbound delivery , invoicing and liaise with other departments to ensure that there is perfect management of the order process right from order received to delivery onsite to the customer.
- Processing customer returns and recording lost sales
- Follow up sales data and implement all necessary actions to reach division target.
- Maintain a good working knowledge of sales administration SAP operations and support implementation of process improvements in the system.
- Ensure you engage and inspire the team to provide superior Customer Service
- Previous customer service / sales order processing experience
- Strong IT skills experience processing orders on inhouse systems
- Logistics experience would be a distinct advantage
- Good attention to detail
- Excellent customer service skills being able to manage queries , chase deliveries and provide customer updates.
In return you can expect to receive a basic salary of circa £25,000. Itâs a 40 hour a week contract with an 8.30am start. The successful candidate will have extensive sales administration/ sales order processing experience. If you have experience within Automotive/ Distribution/ Logistics with a good understanding of stock management that will be a distinct advantage.
If you think you have the skills and experience that my client is looking for then please APPLY with your updated CV and I will be in touch soon.
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