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Customer Service Administrator

4 months ago

Hereford, United Kingdom Alpha HGV Full time

Job Summary:
Alpha HGV, a dynamic and fast-paced transport and logistics company, is seeking a skilled and motivated Customer Service Administrator to join our team. As a Customer Service Administrator, you will play a key role in ensuring the smooth running of the office, providing excellent customer service to our clients, and supporting the daily operations of the business. This role will be primarily based in the office with some travel required.

**Responsibilities**:

- Analyse and report on tachograph data for our customers
- Upsell our products and services to existing customers
- Manage and update the company's social media accounts and respond to inquiries
- Handle general administrative tasks such as data entry, filing, and managing appointments
- Provide support for HR tasks such as recruitment, onboarding, and staff training

Qualifications:

- Previous experience in a customer service role, preferably within the transport and logistics industry
- Excellent communication and interpersonal skills
- Ability to analyse and report on data
- Good knowledge of social media platforms and customer service best practices
- Strong organizational and multitasking skills
- Ability to work independently and as part of a team
- Good knowledge of Microsoft Office Suite, and adaptability with other software
- Attention to detail and accuracy
- Flexibility and ability to work in a fast-paced environment

Why Work for Alpha HGV?

Alpha HGV is an exciting and fast-growing company in the transport compliance industry. We are committed to providing a challenging and rewarding work environment for our employees. Our team is made up of talented and passionate individuals who are dedicated to delivering the highest quality service to our clients. As an employee of Alpha HGV, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding career in customer service and administration, we want to hear from you

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Hereford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 11/05/2023
Reference ID: TAS

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