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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator at Pearson Whiffin Recruitment Ltd. As a key member of our team, you will be responsible for delivering exceptional customer service and administrative support to our clients and candidates.
Key Responsibilities:
- Provide exceptional customer service to clients and candidates via phone, email, and in-person interactions.
- Process customer orders and respond to sales enquiries in a timely and professional manner.
- Manage and maintain strong relationships with clients and candidates.
- Update and maintain our CRM system to ensure accurate and up-to-date information.
- Perform administrative tasks such as data entry, filing, and other duties as required.
Requirements:
- Previous experience in a customer-facing role, preferably in an office-based environment.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office and CRM systems.
- High school diploma or equivalent required; degree preferred.
What We Offer:
As a valued member of our team, you will have the opportunity to work with a well-established and reputable recruitment agency, with a strong focus on customer service and candidate satisfaction. You will be working in a friendly and supportive team environment, with opportunities for professional growth and development.
