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Customer Service Representative

1 month ago

Hereford, Herefordshire, United Kingdom Tesco Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco in Hereford 2. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work effectively as part of a team to achieve sales targets, maintain store standards, and ensure a positive shopping experience for customers.
  • Process transactions accurately and efficiently, handling customer payments and operating the till system.
  • Maintain a high level of product knowledge, advising customers on products and services, and promoting relevant offers and promotions.
  • Contribute to the overall success of the store, participating in visual merchandising, stock management, and other tasks as required.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A range of benefits, including holiday pay, pension scheme, and access to exclusive discounts and rewards.
  • A supportive and inclusive work environment, with opportunities for career development and progression.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Ability to work flexibly, including weekends and bank holidays, and to adapt to changing priorities and demands.
  • Basic math skills and accuracy when handling cash and operating the till system.