Customer Service Representative

1 week ago


Hereford, Herefordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Hereford, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information to customers.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions.

Requirements:

  • Previous experience in customer service is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.


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