Administrative Support Specialist

4 weeks ago

Hereford, Herefordshire, United Kingdom Hereford Medical Group Full time

Position Overview

We are seeking a dedicated individual to join our administrative team, providing essential support to our secretarial staff.

The ideal candidate will possess strong attention to detail, the ability to adhere to established processes, and a commitment to completing tasks efficiently while meeting performance indicators. Excellent telephone etiquette, effective communication skills, and the ability to collaborate within a team, as well as work independently, are essential attributes for this role.

Working Schedule:

  • Monday: 10:00 - 14:00 | 30 mins Lunch | 14:30 - 18:00
  • Tuesday: 09:00 - 13:00 | 30 mins Lunch | 13:30 - 17:00
  • Wednesday: 09:00 - 13:00 | 30 mins Lunch | 13:30 - 17:00
  • Thursday: 09:00 - 13:00 | 30 mins Lunch | 13:30 - 17:00
  • Friday: 10:00 - 14:00 | 30 mins Lunch | 14:30 - 18:00

Key Responsibilities:

The role of the Administrative Support Specialist involves assisting the secretarial team by managing various administrative tasks, including but not limited to:

  • Coordinating and processing requests, ensuring verification is documented accurately.
  • Facilitating communication with healthcare professionals.
  • Managing electronic document tasks, such as sending patient summaries.
  • Handling referrals for specialized medical services.
  • Monitoring and responding to information requests via email.
  • Addressing telephone inquiries professionally.
  • Scanning and organizing patient records and reports.
  • Generating invoices and managing basic administrative paperwork.
  • Assisting with various clinical tasks as required.
  • Processing referrals for health programs.
  • Managing queries related to service wait times.
  • Coordinating health promotion referrals.
  • Handling specific medical analysis requests.
  • Managing appointment scheduling and related tasks.
  • Preparing reports for relevant authorities.
  • Maintaining accurate patient notes and documentation.

Additionally, the candidate will be responsible for:

  • Scanning documents with attention to detail regarding format and content.
  • Accurately coding clinical information in accordance with established protocols.
  • Sending follow-up correspondence to patients as necessary.

About Hereford Medical Group:

Hereford Medical Group is a prominent healthcare provider dedicated to delivering high-quality care to our community. We operate across multiple locations, ensuring comprehensive services for our patient population.

Our organization values its workforce, offering competitive benefits, including participation in the NHS Pension Scheme and access to employee support services.

Our mission is to provide compassionate and effective primary healthcare services.

Qualifications:

Essential:

  • A solid educational background, including English and Mathematics at GCSE level or equivalent.
  • A commitment to ongoing professional development.

Desirable:

  • Certification in computer proficiency.

Experience:

Essential:

  • Experience managing medical documentation.
  • Proficiency in using various computer applications.

Desirable:

  • Familiarity with clinical management systems.
  • Experience in a healthcare or public service environment.
  • Experience in a reception or customer service role.

Attributes:

Essential:

  • Understanding and adherence to confidentiality standards.
  • Ability to exercise sound judgment and resourcefulness.
  • Capability to work collaboratively within a diverse team.
  • Strong interpersonal skills.
  • Ability to perform under pressure and adapt to changing circumstances.
  • Proactive and self-motivated.
  • Meticulous attention to detail.

Desirable:

  • Leadership and management skills.

Knowledge and Skills:

Essential:

  • Exceptional communication abilities.
  • Capacity to work independently and prioritize tasks effectively.

Other Requirements:

Essential:

  • Flexibility in working hours and locations as needed.

Desirable:

  • Experience in primary healthcare settings.

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