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IT Support Specialist
2 months ago
About the Role
The IT Service Desk Technician will be responsible for providing technical support to all services, including applications, systems, hardware, and customers. This role requires a strong understanding of IT systems and the ability to troubleshoot and resolve technical issues.
Key Responsibilities
- Provide technical support to all local and remote IT end-users.
- Perform IT helpdesk administration, including account creation, password resets, and file and folder permissions.
- Provide desktop support to IT end-users with workstations, laptops, connectivity, and end-user application support.
- Perform network administration and troubleshooting, including Exchange, Citrix, and File Server administration.
- Provide telephone administration, including handset installation, voicemail, and call monitoring.
- Maintain the company's IT asset register.
Requirements
- Experience in an advanced 1st or 2nd line focused IT Support/Technician role.
- Office 365 experience.
- Microsoft Active Directory experience.
- Experience building PCs and laptops.
- Experience working in an office environment.
- Ability to handle difficult and demanding customer environments.
- Excellent numeracy skills and experience in using spreadsheets.
- Full Driver's License.
Desirable Qualifications
- Certifications in Microsoft technologies.
- ITIL Foundation certificate.
