IT Support Specialist
6 days ago
We are seeking a highly skilled 2nd Line Infrastructure Support Specialist to join our growing Operational Support team. As an Infrastructure Engineer, you will play a critical role in providing technical support and expertise to our customers.
Key Responsibilities- Provide technical support and troubleshooting for infrastructure-related issues
- Collaborate with cross-functional teams to resolve complex technical challenges
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotation and provide out-of-hours support as needed
- Contribute to the design, implementation, and maintenance of infrastructure solutions
- Strong knowledge of virtualized environments, including VMware and Hyper-V
- Excellent understanding of Windows Server environments, including OS build, AD, DNS, DHCP, and GPO
- Strong Linux system administration skills, including Ubuntu and CentOS
- Good general knowledge of TCP/IP and networking technologies, including load balancing and firewalls
- Good general knowledge of Microsoft stack technologies, including SharePoint, Skype for Business/Teams, MS SQL, MS System Centre, Office365, and MS Exchange
- Good general knowledge of SAN storage technologies
- Excellent analysis and problem-solving skills, with the ability to take ownership of complex incidents
- Excellent communication skills, with the ability to effectively communicate with customers and colleagues
- Experience in producing and updating technical documentation to a high standard
Leidos UK & Europe is a leading provider of technology, engineering, and science solutions. We work to make the world safer, healthier, and more efficient through our innovative solutions. Our company is committed to diversity and inclusion, and we welcome applications from every part of the community.
What We Offer- A competitive salary and benefits package
- A dynamic and collaborative work environment
- Opportunities for career growth and professional development
- A commitment to diversity and inclusion
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