Immersive Labs Platform Expert
3 weeks ago
Would you like to make a real impact in the world of cybersecurity? We're looking for a dedicated Customer Support Analyst to join our team at Immersive Dynamics Inc. in Bristol, UK.
About the OpportunityIn this role, you'll be part of our Customer Support Team, working closely with customers to ensure they get the most out of our platform while helping them enhance their cyber resilience.
Main Responsibilities- Support and guide professionals using the Immersive Labs platform.
- Help customers navigate our platform's various tools and features.
- Stay up-to-date on the latest developments in Immersive Labs and work with our product and engineering teams to resolve complex issues.
- Collaborate with cross-functional teams to deliver exceptional customer experiences.
- Communicate directly with customers to resolve support tickets efficiently.
To succeed in this role, you should:
- Have experience in customer-facing roles and be passionate about delivering exceptional customer experiences.
- Be familiar with software concepts and have a basic understanding of technical systems.
- Have experience in a help-desk environment, which would be beneficial.
We offer a salary of £40,000 - £50,000 per annum, based on experience, plus benefits such as 25 days annual leave + 2 volunteering days, paid parental leave, employee wellness programs, employer-sponsored health insurance, and training and professional development opportunities.
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