Immersive Labs Platform Expert

3 weeks ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

Would you like to make a real impact in the world of cybersecurity? We're looking for a dedicated Customer Support Analyst to join our team at Immersive Dynamics Inc. in Bristol, UK.

About the Opportunity

In this role, you'll be part of our Customer Support Team, working closely with customers to ensure they get the most out of our platform while helping them enhance their cyber resilience.

Main Responsibilities
  • Support and guide professionals using the Immersive Labs platform.
  • Help customers navigate our platform's various tools and features.
  • Stay up-to-date on the latest developments in Immersive Labs and work with our product and engineering teams to resolve complex issues.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences.
  • Communicate directly with customers to resolve support tickets efficiently.

To succeed in this role, you should:

  • Have experience in customer-facing roles and be passionate about delivering exceptional customer experiences.
  • Be familiar with software concepts and have a basic understanding of technical systems.
  • Have experience in a help-desk environment, which would be beneficial.

We offer a salary of £40,000 - £50,000 per annum, based on experience, plus benefits such as 25 days annual leave + 2 volunteering days, paid parental leave, employee wellness programs, employer-sponsored health insurance, and training and professional development opportunities.


  • Senior Data Analyst

    5 days ago


    Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About the OpportunityWe are seeking a seasoned Senior Data Analyst to join our team at Immersive Dynamics Inc. This role offers a unique blend of data analysis, visualization, and business acumen to drive strategic decisions and optimize customer outcomes.Key Responsibilities:Partner with product managers to develop and execute data-driven initiatives that...


  • Bristol, Bristol, United Kingdom Menlo Ventures Full time

    Immersive Labs is committed to creating an environment of inclusion and respect for our employees, customers, and partners. We believe that everyone has opportunities to thrive and grow with us.We are seeking a skilled Technical Support Representative - Immersive Labs with a passion for best-in-class customer service to join our team. As a member of our...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Immersive Dynamics Inc. is the leader in people-centric cyber resilience, providing realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.We seek a Senior Web Development Expert to join our Engineering team, working on our learning platform and participating in...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Your ResponsibilitiesYou will provide support & guidance to professionals across our customer base that use the Immersive Labs platform.You will help customers navigate a variety of tools & features within Immersive Labs.You will maintain comprehensive knowledge of Immersive Labs to diagnose software issues, engaging with our product and engineering teams to...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Welcome to Immersive Dynamics Inc., a pioneering force in people-centric cyber resilience.About the JobWe are seeking a talented Customer Support Analyst to join our team, who will be responsible for ensuring our customers achieve optimal results from our platform while helping organizations strengthen their cyber workforce resilience.Key...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Are you passionate about delivering world-class customer experiences? Do you have a knack for problem-solving and a love for technology?About the JobWe are seeking a highly motivated Customer Support Analyst to join our team at Immersive Dynamics Inc. in Bristol, UK. As a key member of our Customer Support Team, you will play a crucial role in ensuring our...

  • Ruby on Rails Expert

    2 weeks ago


    Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Immersive Dynamics Inc. is a cutting-edge company that helps organizations continuously assess, build, and prove their cyber workforce resilience. As a Senior Ruby Developer, you will play a key role in building our learning platform and contributing to the development of innovative software solutions.The successful candidate will have a strong background in...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About Immersive Dynamics Inc.Immersive Dynamics Inc. is a leader in people-centric cyber resilience, helping organizations build and prove their workforce resilience for teams across the entire organization.We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities against the latest threats.About the...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Our MissionWe aim to develop and deliver immersive cybersecurity labs to evaluate individual and team capabilities against the latest threats. Job DescriptionThe Technical Service Delivery Expert will be responsible for: Providing expert technical guidance and support to our customers.Helping customers navigate our platform and its various tools and...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Immersive Dynamics Inc. is a leader in people-centric cyber resilience, continuously assessing, building, and proving the cyber workforce resilience of teams worldwide.About the RoleWe are seeking a Customer Support Analyst with a passion for delivering best-in-class customer service to join our team. This role will be instrumental in ensuring our customers...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About UsImmersive Dynamics Inc. is the leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. Role OverviewThis IT Customer Success Professional role is instrumental in ensuring our customers get the best experience from our platform while helping them optimize their cyber...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    At Immersive Dynamics Inc., we are seeking a highly skilled Cybersecurity Support Specialist to join our team. As a member of our Customer Support Team, you will play a crucial role in ensuring our customers receive the best experience from our platform.Your primary responsibilities will include providing support and guidance to professionals across our...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Immersive Dynamics Inc. is a pioneer in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. Our goal is to develop realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities against the latest threats.We are seeking a skilled Cybersecurity...

  • Senior Ruby Developer

    3 weeks ago


    Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Job DescriptionWe are seeking a Senior Ruby Developer to join our Engineering team at Immersive Dynamics. As a key member of our team, you will participate in building our innovative learning platform.Key Responsibilities:Architect and deliver step changes to our product within small and focused project teams.Ensure the quality and maintainability of our...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About the RoleWe are seeking a highly motivated Cybersecurity Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and achieve their business outcomes. Job ResponsibilitiesProvide expert technical guidance and support to professionals across our...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Immersive Dynamics Inc. is committed to developing cutting-edge solutions for cyber resilience. As a Customer Experience Advocate, you will play a vital role in ensuring our customers receive exceptional support from our platform, while helping organizations optimize their cyber workforce.About the Role:We are seeking a highly skilled Customer Experience...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About UsImmersive Dynamics Inc. is the leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities against the latest threats.Job Opportunity


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    Immersive Dynamics Inc. is a leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. As a Technical Assistance Specialist, you will play a vital role in ensuring our customers receive exceptional support from our platform, while helping organizations optimize their cyber...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About Immersive Dynamics Inc.Immersive Dynamics Inc. helps organizations continuously assess, build, and prove their cyber workforce resilience through immersive training simulations and real-world threat scenarios.Our mission is to empower organizations to develop resilient cyber teams that can respond effectively to emerging threats.About the RoleThis role...

  • Web Development Lead

    3 weeks ago


    Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About UsImmersive Labs is a leading provider of people-centric cyber resilience solutions. We help organizations assess, build, and prove their cyber workforce resilience through realistic simulations and hands-on cybersecurity labs.We are seeking a highly skilled Ruby Developer to join our team and contribute to the development of our innovative learning...