Technical Service Delivery Expert

1 month ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time
Our Mission

We aim to develop and deliver immersive cybersecurity labs to evaluate individual and team capabilities against the latest threats.

Job Description

The Technical Service Delivery Expert will be responsible for:

  • Providing expert technical guidance and support to our customers.
  • Helping customers navigate our platform and its various tools and features.
  • Maintaining comprehensive knowledge of our platform to diagnose software issues and collaborate with our product and engineering teams to resolve complex problems.
  • Cross-functional collaboration to provide seamless support to our customers.
  • Ensuring smooth resolution of support tickets by speaking directly with our customers.
Requirements and Qualifications
  • Demonstrated experience in customer service and a passion for delivering outstanding customer experiences.
  • Tech-savviness or familiarity with software concepts, with a strong ability to learn and adapt quickly.
  • Previous help-desk experience is an asset, but not essential.
Compensation and Benefits

We offer a competitive estimated salary range of £35,000 - £50,000 per annum, depending on location and experience. Our benefits package includes:

  • Time off, flexible working options, and remote work opportunities.
  • Enhanced parental leave, mindfulness programs, critical illness cover, 7% matched pension, private healthcare plan, and more.
  • Learning and development opportunities through our platform and 'Learn Anything' fund.
  • Flexible working arrangements, including flexible start and finish times, reduced hours, job share, and remote work.
  • A fun and tight-knit team atmosphere with regular socials and sports clubs.

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