IT Customer Success Professional

2 weeks ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time
About Us

Immersive Dynamics Inc. is the leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience.

Role Overview

This IT Customer Success Professional role is instrumental in ensuring our customers get the best experience from our platform while helping them optimize their cyber workforce.

Responsibilities
  • Support and guide professionals across our customer base using our platform.
  • Help customers navigate various tools and features within Immersive Labs, focusing on efficiency and effectiveness.
  • Become an expert in Immersive Labs to diagnose software issues, collaborating with product and engineering teams to solve complex problems.
  • Cross-functional collaboration to support customers seamlessly.
  • Speak directly with customers to resolve support tickets smoothly.
What We Offer

We strive to create a dynamic work environment where everyone can thrive. Our values drive us forward:

  • Drive – We innovate and constantly improve to achieve results in support of our mission.
  • Inclusive – We foster an inclusive environment where everyone has opportunities to grow.
  • Customer Obsessed – We develop deep relationships with our customers to help them succeed.
Additional Information

We believe in providing a comfortable and engaging work environment. Our benefits package includes:

  • Generous time off and flexible working options.
  • Enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan, and more.
  • Learning and development opportunities through our platform and 'Learn Anything' fund.
  • Flexible working arrangements, such as flexible start and finish times, reduced hours, job share, and remote work.
  • A fun and tight-knit team atmosphere with regular socials and sports clubs.


  • Bristol, Bristol, United Kingdom Ernest Gordon Recruitment Full time

    Job OverviewWe are seeking a highly skilled Sales Support Professional to join our team as a Customer Success Specialist. In this role, you will be responsible for providing exceptional sales support within the office environment.


  • Bristol, Bristol, United Kingdom Kerry Full time

    About the RoleWe are seeking an experienced Customer Success Specialist to join our team. This is a 1-year FTC opportunity based in the UK or Ireland.Job DescriptionThis is a key role within Kerry, responsible for delivering sales growth and building strong relationships with our customers.Manage stakeholder groups within one or more customers.Achieve sales...


  • Bristol, Bristol, United Kingdom Intellect Group Full time

    OverviewWe are seeking a highly motivated Customer Success Liaison to join our team at Intellect Group.This is an exciting opportunity for someone passionate about building strong relationships and delivering exceptional customer experiences.


  • Bristol, Bristol, United Kingdom EVONA Full time

    Job OverviewWe are seeking a highly skilled CUSTOMER SUCCESS STRATEGIST to join our team at EVONA. As a key member of our growth marketing department, you will be responsible for driving lead generation efforts and scaling our reach in niche sectors like Aerospace, Defense, and Deep Tech.This role will involve working closely with our recruiters to identify...


  • Bristol, Bristol, United Kingdom VERTECH GROUP (UK) LTD Full time

    This is a pivotal role within the Customer Support Team at VERTECH GROUP (UK) LTD, where you will be responsible for supporting a variety of software products and services.The ideal candidate will have significant experience in an MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation,...


  • Bristol, Bristol, United Kingdom First Military Recruitment Ltd Full time

    Transition to SuccessFirst Military Recruitment Ltd is looking for a skilled Customer Success Transition Manager to join their team. As an Integration Developer, you will be responsible for the efficient and effective transition of new products or significant upgrades to existing products into service, ensuring customer success and satisfaction.Key...


  • Bristol, Bristol, United Kingdom William Hill PLC Full time

    About UsAt William Hill PLC, we're committed to delivering exceptional customer experiences. Our colleagues play a vital role in achieving this goal by putting customers first and getting to know them and the communities we serve.Job Description:We're seeking someone to assist customers with betting terminals.The ideal candidate will build strong...


  • Bristol, Bristol, United Kingdom Enable Full time

    Lead Product Innovation at EnableWe're seeking a customer-obsessed Senior Product Manager to lead the development and execution of our Rebate Management platform. As a product owner, you'll be responsible for deeply understanding customer needs, collaborating with cross-functional teams, and ensuring timely delivery of high-quality products.About the...


  • Bristol, Bristol, United Kingdom We Recruit Group Ltd Full time

    At We Recruit Group Ltd, we are supporting one of the UK's leading property & construction consultancies to appoint an ambitious Health and Safety professional to their team in Bristol. This is a fantastic opportunity for an experienced H&S/CDM professional to join a high-performing team and contribute to the continued success of the business.We estimate the...


  • Bristol, Bristol, United Kingdom Wickes Full time

    Role OverviewWe are seeking a CUSTOMER SERVICE PROFESSIONAL to deliver exceptional customer experiences, ensuring every interaction is positive and helpful. As part of our Wickes team, you will be the first point of contact for customers, providing high-level customer service and resolving any issues that may arise.About the RoleThis role involves dealing...


  • Bristol, Bristol, United Kingdom Shred-it Full time

    Unlock Your Potential in Business DevelopmentAt Shred-it, we are a market leader in information security solutions, serving over 500,000 customers worldwide. Our team of Field Sales Executives drives our success, and this is where you come in.Your role will involve mapping the Bristol area to identify potential clients and converting these prospects into...

  • Succession Lawyer

    2 weeks ago


    Bristol, Bristol, United Kingdom CV-Library Full time

    Service Care Solutions partners with a top-tier Legal 500 firm in Bristol to find a highly skilled Succession Lawyer. In this role, you will provide expert advice to HNW clients on succession planning, inheritance tax, and estate administration.The ideal candidate should have at least 4 years of PQE in Private Wealth law. Based on the candidate's expertise,...


  • Bristol, Bristol, United Kingdom Higher Success Full time

    Unleash Your Potential as a Recruitment EntrepreneurAre you a seasoned recruitment professional looking for a new challenge? Do you yearn for the freedom to build your own business while still enjoying the support of a community?We invite you to join Higher Success, a unique model that empowers you to become a founder of your own recruitment company. With...


  • Bristol, Bristol, United Kingdom EVONA Full time

    About EVONA: We are a leading provider of innovative solutions for the Aerospace, Defense, and Deep Tech sectors. Our team is passionate about delivering exceptional results and driving growth.Job Description: We are seeking an experienced Customer Success Business Development Specialist to join our team in Bristol. As a hybrid sales and marketing...


  • Bristol, Bristol, United Kingdom DX Full time

    **Job Description**We are seeking a Client Success Director to lead our Customer Services team in delivering exceptional customer experiences.The ideal candidate will have a passion for customer service and a proven track record of success in managing high-performing teams. They will also have strong leadership and communication skills, as well as the...


  • Bristol, Bristol, United Kingdom Diligenta Full time £23,400

    We are Diligenta, a forward-thinking organization dedicated to delivering exceptional customer service. As a Customer Service Advisor, you will play a vital role in supporting our customer service team in Bristol.The primary responsibility involves ensuring business administrative duties are compliant by organizing and providing support to the team. This...


  • Bristol, Bristol, United Kingdom Alexander Mae (HR) Ltd Full time

    Job OverviewAlexander Mae (HR) Ltd is seeking a highly skilled Customer Service Support Professional to join its team in Bristol.This full-time office-based role offers the opportunity to be part of a dynamic and ambitious business as it continues to grow.


  • Bristol, Bristol, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be responsible for delivering customer shopping trips with a smile. This is a hands-on, physical role that involves meeting and talking to customers in their homes every day.Your Key ResponsibilitiesLoading the van and trays as required, ensuring they are clean and organized.Delivering products...


  • Bristol, Bristol, United Kingdom Zen Educate Full time

    Job SummaryWe are seeking a highly motivated Student Success Advocate to join our team at Zen Educate. As a Learning Support Assistant, you will play a critical role in supporting students with diverse learning needs in Bristol.Your responsibilities will include:Supporting students with their academic tasks and personal developmentCollaborating with...


  • Bristol, Bristol, United Kingdom Serco Full time

    We are seeking a Customer Service Professional to join our team at Serco, where you will play a vital role in delivering health assessments that determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).As an Inbound Contact Centre Advisor, you will be part of a supportive team based in Bristol, providing exceptional customer...