Client Success Director

3 days ago


Bristol, Bristol, United Kingdom DX Full time

**Job Description**

We are seeking a Client Success Director to lead our Customer Services team in delivering exceptional customer experiences.

The ideal candidate will have a passion for customer service and a proven track record of success in managing high-performing teams. They will also have strong leadership and communication skills, as well as the ability to motivate and engage their team to achieve great results.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and develop a team of Customer Service Advisors to ensure excellent customer experiences.
  • Collaborate with other departments to ensure seamless delivery of services.
  • Conduct regular team meetings and provide coaching and feedback to team members.
  • Maintain accurate records and reports on team performance and customer feedback.

Benefits:

  • Salary: £52,000 - £62,000 per annum.
  • Company-funded health cash plan.
  • Holidays: 25 days increasing with length of service + bank holidays.
  • Long Service Recognition scheme.
  • Enhanced Maternity & Paternity.
  • Company Pension Scheme.
  • Life Assurance.
  • Employee Assistance programme including 24/7 Virtual GP.
  • DX Discounts Portal.


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