Client Success Strategist
4 days ago
We are seeking an exceptional Client Success Strategist to join EVONA, a forward-thinking organization dedicated to delivering value to our clients.
Estimated Salary: £27,500 - £37,000
About the RoleThis is a unique opportunity to work with a talented team and make a meaningful impact on client success. As a Client Success Strategist, you will be responsible for driving client outcomes, building strong relationships, and identifying opportunities for growth and retention.
Key Responsibilities:
- Client Onboarding & Demos: Lead the onboarding process, ensuring seamless setup and training on product features and best practices. Conduct product demos to showcase functionality and value, followed by lead follow-ups to drive interest and engagement.
- Building Relationships & Advocacy: Serve as the primary point of contact for clients, establishing trust-based relationships through regular communication to address needs and proactively resolve issues. Act as the client's voice within EVONA, representing their feedback and needs to relevant teams, and collaborating on product improvements that align with client insights.
- Retention, Growth & Renewals: Identify at-risk clients and implement retention strategies to reduce churn. Collaborate closely with clients to help them achieve desired outcomes and goals, while identifying upsell and cross-sell opportunities that align with their business objectives. Proactively manage the renewal process, ensuring clients receive consistent value and addressing any concerns early to drive long-term partnerships.
- Client Health Monitoring & Reporting: Track key performance indicators (KPIs) related to client health, engagement, and satisfaction, using data to identify trends and proactively address potential issues. Provide management with regular updates on client satisfaction, churn risks, growth opportunities, and account performance, sharing success stories and insights with stakeholders.
- Cross-Functional Collaboration & Issue Resolution: Work closely with sales, support, and product teams to ensure a seamless client experience, facilitating communication across departments to quickly resolve client issues. Address and resolve client complaints and concerns promptly, offering creative solutions that maximize product value.
- Client Education: Develop and deliver educational resources such as webinars, tutorials, and support articles, empowering clients to fully utilize the product and continuously improve their experience.
Qualifications:
- Proven experience in customer success, client relationship management, or account management.
- Excellent communication skills and the ability to manage diverse client relationships.
- Strong analytical skills to track and interpret client health metrics and make data-driven decisions.
- A collaborative team player with a talent for resolving issues and working across departments.
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