Technical Support Representative

1 week ago


Bristol, Bristol, United Kingdom Menlo Ventures Full time

Immersive Labs is committed to creating an environment of inclusion and respect for our employees, customers, and partners. We believe that everyone has opportunities to thrive and grow with us.

We are seeking a skilled Technical Support Representative - Immersive Labs with a passion for best-in-class customer service to join our team. As a member of our Customer Support Team, your role will be instrumental in ensuring our customers get the best experience from our platform.

Your main responsibilities will include:

  • Providing support and guidance to professionals across our customer base that use our platform.
  • Helping customers navigate our tools and features.
  • Maintaining comprehensive knowledge of our platform to diagnose software issues and engage with our product and engineering teams to solve more complex product issues.

We offer an estimated annual salary of £40,000-£55,000, depending on experience, plus a range of benefits including flexible working options, time off, and career development opportunities.

You should apply if you have:

  • Demonstrated experience in customer service and a passion for the customer experience.
  • Technical aptitude or familiarity with software concepts.


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