Cyber Workforce Resilience Coordinator
3 weeks ago
Are you passionate about delivering world-class customer experiences? Do you have a knack for problem-solving and a love for technology?
About the JobWe are seeking a highly motivated Customer Support Analyst to join our team at Immersive Dynamics Inc. in Bristol, UK. As a key member of our Customer Support Team, you will play a crucial role in ensuring our customers get the most out of our platform while helping organizations to enhance their cyber resilience.
Key Responsibilities- Offer expert support and guidance to professionals using the Immersive Labs platform.
- Assist customers in navigating our platform's various tools and features.
- Develop and maintain in-depth knowledge of Immersive Labs to troubleshoot software issues, collaborating with our product and engineering teams to resolve complex problems.
- Closely collaborate with cross-functional teams to provide seamless support to our customers.
- Directly communicate with customers to ensure timely and effective resolution of support tickets.
The successful candidate should possess:
- Proven experience in customer-facing roles and a passion for delivering exceptional customer experiences.
- Familiarity with software concepts and a basic understanding of technical systems.
- Previous experience in a help-desk environment would be advantageous.
Our compensation package includes a salary of £38,000 - £48,000 per annum, depending on your background and experience, along with benefits such as 25 days annual leave + 2 volunteering days, paid parental leave, employee wellness programs, employer-sponsored health insurance, and training and professional development opportunities.
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