Cyber Workforce Resilience Coordinator

3 weeks ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

Are you passionate about delivering world-class customer experiences? Do you have a knack for problem-solving and a love for technology?

About the Job

We are seeking a highly motivated Customer Support Analyst to join our team at Immersive Dynamics Inc. in Bristol, UK. As a key member of our Customer Support Team, you will play a crucial role in ensuring our customers get the most out of our platform while helping organizations to enhance their cyber resilience.

Key Responsibilities
  • Offer expert support and guidance to professionals using the Immersive Labs platform.
  • Assist customers in navigating our platform's various tools and features.
  • Develop and maintain in-depth knowledge of Immersive Labs to troubleshoot software issues, collaborating with our product and engineering teams to resolve complex problems.
  • Closely collaborate with cross-functional teams to provide seamless support to our customers.
  • Directly communicate with customers to ensure timely and effective resolution of support tickets.

The successful candidate should possess:

  • Proven experience in customer-facing roles and a passion for delivering exceptional customer experiences.
  • Familiarity with software concepts and a basic understanding of technical systems.
  • Previous experience in a help-desk environment would be advantageous.

Our compensation package includes a salary of £38,000 - £48,000 per annum, depending on your background and experience, along with benefits such as 25 days annual leave + 2 volunteering days, paid parental leave, employee wellness programs, employer-sponsored health insurance, and training and professional development opportunities.



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