Cyber Workforce Development Specialist
3 days ago
Immersive Dynamics Inc.
A global leader in people-centric cyber resilience
We are the pioneers of immersive cybersecurity training, helping organizations build a resilient workforce. Our mission is to empower teams with the skills they need to stay ahead of cyber threats.
About the Role
We are seeking an experienced Cyber Workforce Development Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for ensuring our customers receive exceptional support and guidance. Your primary objective will be to help professionals across our customer base get the most out of our platform.
Your Responsibilities
- Provide expert support and guidance to customers using our platform.
- Help customers navigate our tools and features, ensuring seamless integration.
- Maintain comprehensive knowledge of our platform to diagnose software issues and collaborate with our product and engineering teams to resolve complex problems.
- Work closely with cross-functional teams to provide exceptional customer experiences.
- Communicate effectively with customers to ensure smooth resolution of support tickets.
The Ideal Candidate
- Demonstrated experience in customer service and a passion for delivering exceptional customer experiences.
- Possess technical aptitude or familiarity with software concepts.
- Experience in a help-desk environment would be an asset.
What We Offer
At Immersive Dynamics Inc., we believe in fostering a culture that values inclusivity, drive, and customer obsession. Our employees enjoy a range of benefits, including:
- Competitive salary: $60,000 - $80,000 per annum, depending on experience.
- Flexible work arrangements, including remote work options.
- Generous holiday package, including 25 days annual leave + 2 volunteering days and birthday off.
- Ongoing career development opportunities through our 'Learn Anything' fund.
- A sociable, tight-knit team with regular social events and sports clubs.
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