Cyber Support Specialist

2 weeks ago


Bristol, Bristol, United Kingdom Menlo Ventures Full time
Cyber Workforce Resilience Expert

At Immersive Labs, we are the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization.

We are looking for a Cyber Support Specialist with a passion for best-in-class customer service to join our team. As a member of the Customer Support Team, your role will be instrumental in ensuring our customers get the best experience from our platform.

Key Responsibilities:

  • Provide support & guidance to professionals across our customer base that use the Immersive Labs platform.
  • Help customers navigate a variety of tools & features within Immersive Labs.
  • Maintain comprehensive knowledge of Immersive Labs to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues.

You should have:

  • Demonstrated experience in customer service and are passionate about the customer experience.
  • Technical aptitude or familiarity with software concepts.

As a Cyber Support Specialist at Immersive Labs, you will be rewarded with a competitive salary of $80,000 per year, plus benefits including 25 days annual leave + 2 volunteering days and your birthday off.



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