Cyber Support Specialist
2 weeks ago
At Immersive Labs, we are the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization.
We are looking for a Cyber Support Specialist with a passion for best-in-class customer service to join our team. As a member of the Customer Support Team, your role will be instrumental in ensuring our customers get the best experience from our platform.
Key Responsibilities:
- Provide support & guidance to professionals across our customer base that use the Immersive Labs platform.
- Help customers navigate a variety of tools & features within Immersive Labs.
- Maintain comprehensive knowledge of Immersive Labs to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues.
You should have:
- Demonstrated experience in customer service and are passionate about the customer experience.
- Technical aptitude or familiarity with software concepts.
As a Cyber Support Specialist at Immersive Labs, you will be rewarded with a competitive salary of $80,000 per year, plus benefits including 25 days annual leave + 2 volunteering days and your birthday off.
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Cyber Support Specialist
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Bristol, Bristol, United Kingdom Menlo Ventures Full timeImmersive Labs is a leader in people-centric cyber resilience, helping organizations assess, build, and prove their cyber workforce resilience. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities.We are seeking a Cyber Support Specialist with a passion for best-in-class customer service. As a member...
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Cyber Support Specialist
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Bristol, Bristol, United Kingdom Menlo Ventures Full timeImmersive Labs is a leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities against the latest threats.We are seeking a skilled Cyber Support Specialist with a passion...
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