Cybersecurity Support Professional

2 days ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

Immersive Dynamics Inc. is a pioneer in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. Our goal is to develop realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities against the latest threats.

We are seeking a skilled Cybersecurity Support Professional to join our Customer Support Team. As a member of this team, you will be instrumental in ensuring our customers receive exceptional support from our platform, while helping organizations optimize their cyber workforce.

Your Key Responsibilities:

  • Provide expert guidance and support to professionals across our customer base using the Immersive Labs platform.
  • Help customers navigate various tools and features within Immersive Labs.
  • Maintain comprehensive knowledge of Immersive Labs to diagnose software issues, collaborating with our product and engineering teams to resolve more complex product issues.
  • Work closely with teams across the organization to support customers.
  • Communicate directly with customers to ensure smooth resolution of support tickets.

About You:

  • You have demonstrated experience in customer service and are passionate about delivering exceptional customer experiences.
  • You possess technical aptitude or familiarity with software concepts.
  • Experience in a help-desk environment would be an asset.

Our Values:

  1. Drive: We are innovators and market-creators, constantly pushing forward to achieve results in support of our mission.
  2. Inclusive: We strive to create an environment of inclusion and respect for our employees, customers, and partners, where everyone has opportunities to thrive.
  3. Customer Obsessed: We seek to develop deep relationships with our customers to help them achieve their business outcomes.

Why Join Us?

  • We offer competitive compensation, including an estimated salary of £35,000 - £45,000 per year, depending on experience.
  • A generous holiday package, including 25 days annual leave + 2 volunteering days and your birthday off.
  • The opportunity to work flexible hours, including remote working options.
  • A comprehensive benefits package, including enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan, and more.
  • Ongoing career development and learning opportunities through our 'Learn Anything' fund.
  • An informal and sociable work environment, with regular social events and sports clubs.
  • Convenient location in the centre of Bristol, with easy access to public transportation.


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