Cybersecurity Support Specialist

2 weeks ago


Bristol, Bristol, United Kingdom Menlo Ventures Full time

We are seeking a highly skilled Cybersecurity Support Specialist to join our team. As a key member of our Customer Support Team, you will play a vital role in ensuring our customers receive exceptional support and guidance as they utilize our platform.

Your primary responsibilities will include:

  • Providing expert support and guidance to professionals across our customer base.
  • Helping customers navigate our platform's various tools and features.
  • Maintaining comprehensive knowledge of our platform to diagnose software issues and collaborate with our product and engineering teams to resolve complex product issues.
  • Working closely with cross-functional teams to support customers.
  • Engaging directly with customers to ensure smooth resolution of support tickets.

To be successful in this role, you will need:

  • Demonstrated experience in customer service and a passion for delivering exceptional customer experiences.
  • Technical aptitude or familiarity with software concepts.
  • Experience in a help-desk environment is an advantage.

We value drive, inclusivity, and customer obsession at Immersive Labs. As a Cybersecurity Support Specialist, you will embody these values and contribute to our mission of helping organizations continuously assess, build, and prove their cyber workforce resilience.

We offer a comprehensive benefits package, including flexible working arrangements, career development opportunities, and a supportive work environment. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.



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