Cybersecurity Support Specialist

1 month ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

Immersive Dynamics Inc. is a leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.

We are seeking a Cybersecurity Support Specialist to join our team. As a member of our Customer Support Team, your role will be instrumental in ensuring our customers get the best experience from our platform, while helping organizations to optimize their cyber workforce.

Your main responsibilities will include:

  1. Providing support and guidance to professionals across our customer base that use our platform.
  2. Helping customers navigate our tools and features.
  3. Maintaining comprehensive knowledge of our platform to diagnose software issues and engaging with our product and engineering teams to solve more complex product issues.
  4. Working closely with teams across the organization in support of customers.
  5. Speaking directly with customers to ensure smooth resolution of support tickets.

We are passionate about creating an environment of inclusion and respect for our employees, customers, and partners. We offer an extensive range of benefits, including time off, flexible and remote working, career and learning development, and a sociable, tight-knit team with monthly socials.



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