Cybersecurity Support Specialist
1 month ago
We are seeking a highly motivated Cybersecurity Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and achieve their business outcomes.
Job Responsibilities- Provide expert technical guidance and support to professionals across our customer base utilizing our platform.
- Assist customers in navigating various tools and features within Immersive Labs, promoting efficient use and maximizing benefits.
- Maintain in-depth knowledge of Immersive Labs to effectively diagnose software issues, collaborating with product and engineering teams to resolve complex product challenges.
- Collaborate closely with cross-functional teams to provide seamless support to customers.
- Engage directly with customers to ensure smooth resolution of support tickets, delivering exceptional experiences.
- Demonstrated experience in customer service and a passion for delivering outstanding customer experiences.
- Tech-savviness or familiarity with software concepts, with a strong ability to learn and adapt quickly.
- Previous help-desk experience is an asset, but not essential.
In line with industry standards, we offer a competitive estimated salary range of £30,000 - £45,000 per annum, depending on location and experience. Additional benefits include:
- A comprehensive package of time off, flexible working options, and remote work opportunities.
- Access to enhanced parental leave, mindfulness programs, critical illness cover, 7% matched pension, private healthcare plan, and more.
- Opportunities for career growth and learning development through our platform and 'Learn Anything' fund.
- An informal and formal flexible working environment, including flexible start and finish times, reduced hours, job share, and remote work.
- A sociable and tight-knit team atmosphere, with regular socials and sports clubs.
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