Cybersecurity Support Specialist

1 month ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time
About the Role

We are seeking a highly motivated Cybersecurity Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and achieve their business outcomes.

Job Responsibilities
  • Provide expert technical guidance and support to professionals across our customer base utilizing our platform.
  • Assist customers in navigating various tools and features within Immersive Labs, promoting efficient use and maximizing benefits.
  • Maintain in-depth knowledge of Immersive Labs to effectively diagnose software issues, collaborating with product and engineering teams to resolve complex product challenges.
  • Collaborate closely with cross-functional teams to provide seamless support to customers.
  • Engage directly with customers to ensure smooth resolution of support tickets, delivering exceptional experiences.
Requirements and Qualifications
  • Demonstrated experience in customer service and a passion for delivering outstanding customer experiences.
  • Tech-savviness or familiarity with software concepts, with a strong ability to learn and adapt quickly.
  • Previous help-desk experience is an asset, but not essential.
Compensation and Benefits

In line with industry standards, we offer a competitive estimated salary range of £30,000 - £45,000 per annum, depending on location and experience. Additional benefits include:

  • A comprehensive package of time off, flexible working options, and remote work opportunities.
  • Access to enhanced parental leave, mindfulness programs, critical illness cover, 7% matched pension, private healthcare plan, and more.
  • Opportunities for career growth and learning development through our platform and 'Learn Anything' fund.
  • An informal and formal flexible working environment, including flexible start and finish times, reduced hours, job share, and remote work.
  • A sociable and tight-knit team atmosphere, with regular socials and sports clubs.


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