Cybersecurity Support Specialist
1 day ago
Immersive Dynamics Inc. is a leader in people-centric cyber resilience, helping organizations build and prove their workforce resilience for teams across the entire organization.
We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities against the latest threats.
About the RoleThis role is part of our Customer Support Team, ensuring our customers get the best experience from our platform while helping organizations optimize their cyber workforce.
The main responsibilities include:
- Providing support and guidance to professionals across our customer base using the Immersive Labs platform.
- Helping customers navigate various tools and features within Immersive Labs.
- Maintaining comprehensive knowledge of Immersive Labs to diagnose software issues and engaging with our product and engineering teams to solve more complex product issues.
- Working closely with teams across the organization in support of customers.
- Speaking directly with customers to ensure smooth resolution of support tickets.
To be successful in this role, you should have demonstrated experience in customer service and be passionate about delivering an exceptional customer experience. You should also possess technical aptitude or familiarity with software concepts and have experience in a help-desk environment.
What We OfferWe offer a competitive salary range of £35,000 - £50,000 per annum, depending on experience. Other benefits include 25 days annual leave + 2 volunteering days, enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan, career development opportunities, and a sociable work environment.
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