Cybersecurity Support Specialist

1 month ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

Job Overview

We are seeking a skilled Cybersecurity Support Specialist to join our team. As a member of our Customer Support Team, you will play a crucial role in delivering exceptional customer experiences while helping organizations optimize their cyber workforce.

Main Responsibilities

  1. Provide expert support and guidance to professionals using our platform.
  2. Help customers navigate our tools and features, leveraging your technical knowledge to resolve software issues.
  3. Collaborate with our product and engineering teams to diagnose and solve complex product issues.
  4. Work closely with teams across the organization to ensure seamless customer support.
  5. Communicate directly with customers to resolve support tickets efficiently.

Requirements

  1. Demonstrated experience in customer service and a passion for delivering exceptional customer experiences.
  2. Strong technical aptitude or familiarity with software concepts.
  3. Experience in a help-desk environment is an advantage.

About Us

Immersive Dynamics Inc. is a leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience. Our innovative approach has earned us a reputation as a trusted partner for some of the world's largest organizations.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • A range of flexible working options to suit your needs.


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