Technical Assistance Specialist
5 days ago
Immersive Dynamics Inc. is a leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. As a Technical Assistance Specialist, you will play a vital role in ensuring our customers receive exceptional support from our platform, while helping organizations optimize their cyber workforce.
About the Role:
We are seeking a highly skilled Technical Assistance Specialist to join our Customer Support Team. As a member of this team, you will be responsible for providing expert guidance and support to professionals across our customer base using the Immersive Labs platform.
Your Key Responsibilities:
- Provide technical assistance and support to our customers, troubleshooting software issues and collaborating with our product and engineering teams to resolve more complex product issues.
- Develop and maintain comprehensive knowledge of Immersive Labs, staying up-to-date with industry trends and developments.
- Work closely with teams across the organization to support customers and ensure seamless communication.
- Collaborate with our sales team to identify opportunities for upselling and cross-selling our services.
- Document and report on customer interactions, identifying areas for process improvement.
About You:
- You have demonstrated experience in technical roles and are passionate about delivering exceptional customer experiences.
- You possess excellent communication and interpersonal skills.
- Experience in a help-desk environment would be an asset.
Our Values:
- Drive: We are innovators and market-creators, constantly pushing forward to achieve results in support of our mission.
- Inclusive: We strive to create an environment of inclusion and respect for our employees, customers, and partners, where everyone has opportunities to thrive.
- Customer Obsessed: We seek to develop deep relationships with our customers to help them achieve their business outcomes.
Why Join Us?
- We offer a competitive compensation package, including an estimated salary of £35,000 - £45,000 per year, depending on experience.
- A comprehensive benefits package, including enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan, and more.
- The opportunity to work flexible hours, including remote working options.
- Ongoing career development and learning opportunities through our 'Learn Anything' fund.
- An informal and sociable work environment, with regular social events and sports clubs.
- Convenient location in the centre of Bristol, with easy access to public transportation.
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