Customer Service Lead

23 hours ago


Cambridge, Cambridgeshire, United Kingdom Starbucks Full time

Role Overview

We are seeking an experienced Shift Supervisor to join our team at Starbucks in Cambridge. As a key member of our management team, you will be responsible for leading and motivating your colleagues to deliver exceptional customer service and achieve sales targets.

Responsibilities:

  • Supervise and manage a team of baristas and shift leaders to ensure high standards of customer service and product quality
  • Monitor and control inventory levels, manage cash handling and banking procedures, and maintain accurate records of stock and waste
  • Lead by example, maintaining a positive attitude and promoting a culture of respect and teamwork among colleagues
  • Prepare coffee, food, and other beverages in line with formula standards and ensure compliance with health and safety policies

Benefits and Salary

  • Competitive Salary of £12.75 per hour
  • 25 Days Annual Leave + Bank Holidays
  • 20% Discount on All Food and Drink Purchases
  • Opportunities for Career Advancement and Professional Development


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