Customer Service Team Lead

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Solution 47 Recruitment ltd Full time

**Job Title:** Customer Service Team Lead

**Location:** Sawston

**About the Role:

We are seeking a highly motivated and experienced Customer Service Team Lead to oversee our vibrant office. As a key member of our team, you will be responsible for managing teams of customer service representatives, providing exceptional support to clients, and driving business growth.

**Key Responsibilities:

  • Lead and motivate high-performing customer service teams to achieve excellent results
  • Develop and implement effective strategies to improve customer satisfaction and loyalty
  • Maintain a thorough understanding of client needs and preferences to provide tailored solutions
  • Foster strong relationships with internal stakeholders to ensure seamless communication and collaboration

**Requirements:

  • Prior experience in a customer-facing role with a proven track record of success
  • Excellent leadership, communication, and interpersonal skills
  • Able to work independently and as part of a team to achieve common goals
  • Strong problem-solving and analytical skills to drive business growth

**What We Offer:

  • A competitive salary range of £35,000 - £50,000 per annum
  • A comprehensive benefits package including health insurance, pension scheme, and annual leave
  • Ongoing training and development opportunities to enhance your skills and career progression


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