Customer Experience Lead

19 hours ago


Cambridge, Cambridgeshire, United Kingdom Solution 47 Recruitment ltd Full time
Job Title: Customer Experience Lead

Solution 47 Recruitment ltd is looking for a Customer Experience Lead to join our team in Sawston.

About the Role:

This is an exciting opportunity to shape the customer experience at our organization and drive business growth. As a Customer Experience Lead, you will be responsible for developing and implementing customer service strategies, mentoring customer service representatives, and ensuring excellent customer satisfaction.

Key responsibilities include:

  • Designing and delivering customer service training programs
  • Analyzing customer feedback and implementing improvements
  • Maintaining accurate records of customer interactions
Requirements:

To be successful in this role, you will need:

  • A strong understanding of customer service principles
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Estimated salary: £40,000 - £55,000 per annum depending on experience.



  • Cambridge, Cambridgeshire, United Kingdom Tapestry, Inc. Full time

    Job Description: As a Customer Experience Lead at Tapestry, Inc., you will be responsible for creating a positive shopping environment that drives sales and builds brand loyalty. Your key responsibilities will include:Main Responsibilities:Drive sales growth by providing exceptional customer service, exceeding client expectations.Collaborate with department...


  • Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

    Why Join Our Team?: At The Carpenter Arms, we're passionate about creating memorable experiences for our customers and providing opportunities for personal and professional growth. As a Front of House Team Leader, you'll have the chance to:Work in a dynamic and supportive environmentDevelop your leadership skills and take on new challengesEnjoy competitive...


  • Cambridge, Cambridgeshire, United Kingdom Sofology Full time

    About SofologyWe're a leading retailer of sofas and other home furnishings, dedicated to providing our customers with the perfect products for their homes. As a Deputy Online Store Manager, you'll play a key role in helping us achieve this goal by leading a team of sales experts who are passionate about delivering exceptional customer experiences.Job...

  • Team Lead

    3 days ago


    Cambridge, Cambridgeshire, United Kingdom Whittard Trading Ltd Full time

    About the JobWe are seeking an experienced Team Member to join our Cambridge store as a Supervisor. In this role, you will support store management with day-to-day operations, providing first-class customer service and becoming an ambassador of our products.A key responsibility of this role is operating the till and performing front-facing customer service,...


  • Cambridge, Cambridgeshire, United Kingdom Sainsbury's Full time

    {"About the Role------------------Our Lead Customer Experience Manager is a key position in our retail management team, responsible for leading a team of managers and driving customer satisfaction.Key Responsibilities-------------------* Lead and inspire a team of managers to deliver exceptional customer experiences* Develop and implement strategies to...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Transforming Customer ExperiencesWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Role OverviewWe are seeking a highly motivated and creative leader to establish and manage the national customer strategy for our diverse Office business.This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions, and thought leadership.Key ResponsibilitiesDeveloping and implementing a clear,...


  • Cambridge, Cambridgeshire, United Kingdom Compass UK & Ireland Full time

    Job SummaryWe are seeking a talented and enthusiastic Food Service Team Member to join our team at Compass UK & Ireland. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced environment.This role will involve contributing to a passionate and friendly team, working in a...


  • Cambridge, Cambridgeshire, United Kingdom One Retail Full time

    **About Us:**One Retail is a leading retailer, committed to delivering exceptional customer experiences through our stores and online channels. We are passionate about creating a positive impact on our customers' lives and are looking for like-minded individuals to join our team.**Job Requirements:**To succeed in this role, you will need excellent...


  • Cambridge, Cambridgeshire, United Kingdom AllSaints Full time

    The estimated salary for this role is £40,000 - £55,000 per annum, depending on experience.About the Job Description:Lead and manage a team of stylists to achieve sales targets and provide exceptional customer service.Develop and implement floor plans and rotas to optimize store performance.Oversee customer queries, emails, chats, and calls across multiple...


  • Cambridge, Cambridgeshire, United Kingdom Accor Full time

    Welcome to a dynamic and rewarding role at Accor, where you will play a vital part in delivering exceptional customer experiences that exceed our guests' expectations.About UsAccor is a leading hospitality company with a rich history of innovation and commitment to excellence. We strive to create memorable moments for our guests through the provision of...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Establish a national customer strategy for our diverse $5.8 billion Office business.About UsWe're one of Australia's largest property groups, managing $32 billion worth of assets across the country.We shape leading experiences across office, retail and logistics.Sustainable returns from investments come from focusing on what matters most to customers – a...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    We're seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8 billion Office business.This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.You'll develop and implement a clear, data-driven...


  • Cambridge, Cambridgeshire, United Kingdom Tapestry, Inc. Full time

    About the RoleThis role is an exciting opportunity to join Tapestry, Inc. as a Brand Ambassador with Progression Opportunity. The successful candidate will be responsible for building and cultivating strong relationships with clients to drive brand awareness and increase customer retention.The estimated salary for this role is $55,000 - $65,000 per year,...

  • Delivery Director

    3 days ago


    Cambridge, Cambridgeshire, United Kingdom Featurespace Full time

    Delivering Success We are looking for a skilled Delivery Director - Customer Experience to join our team at Featurespace. As a key member of our Professional Services Organisation, you will lead multiple medium to large implementation projects concurrently for our customers. Your primary objective will be to ensure all project objectives are met through...

  • User Experience Lead

    22 hours ago


    Cambridge, Cambridgeshire, United Kingdom Abcam Full time

    Abcam Overview">At Abcam, we're dedicated to providing innovative tools for the scientific community. With over 20 years of experience, we've established ourselves as a leader in enabling breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.">We believe that collaboration is key to making progress....


  • Cambridge, Cambridgeshire, United Kingdom Currys Full time

    About UsCurrys is the UK's best-known retailer of tech, and we're proud of the service our customers receive – and it's all down to our team of caring and committed colleagues.We're looking for a Customer Experience Specialist to join our team and help us deliver exceptional customer experiences. As a key member of our sales team, you will be responsible...


  • Cambridge, Cambridgeshire, United Kingdom Hesketh James Recruitment Ltd Full time

    Customer Experience Ambassador OpportunityHesketh James Recruitment Ltd is seeking a Customer Experience Ambassador to join our team at a high-end property in Cambridge City Centre.About UsHesketh James Recruitment Ltd is a well-respected operator with a reputation for developing unique hospitality, workspace, and events concepts.ResponsibilitiesAs a...


  • Cambridge, Cambridgeshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cambridge, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

    We're seeking a talented Front of House professional to deliver an exceptional customer experience and contribute to our mouth-watering food offering at The Carpenter Arms, a local neighbourhood hangout in Cambridge.Key Responsibilities:Customer Journey: Take responsibility for ensuring the customer experience is second to noneOrder Management: Accurately...