Volkswagen Service Team Lead
7 days ago
We are seeking a seasoned Service Reception Manager to lead our Volkswagen team in Coulsdon. This role offers the chance to drive performance and deliver exceptional customer service.
About the Role- Provide guidance and direction to a team of Service Advisors to ensure seamless customer experiences
- Elevate customer satisfaction by fostering a culture of excellence and continuous improvement
- Identify areas for growth and implement strategies to enhance service reception performance
- Effectively manage time and prioritize tasks to meet objectives
- Maintain strong relationships with customers, colleagues, suppliers, and external partners
- Prior experience in a similar role within a vehicle dealership
- Able to remain composed and professional under pressure
- Proactive mindset and positive attitude
- Excellent organizational and time management skills
We provide a competitive salary range $55,000 - $65,000 per annum, along with benefits such as 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and a purchase discount scheme.
We believe in equal opportunities and are committed to advancing employees through training and promotion.
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