Volkswagen Service Team Lead

7 days ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Service Reception Manager Opportunity

We are seeking a seasoned Service Reception Manager to lead our Volkswagen team in Coulsdon. This role offers the chance to drive performance and deliver exceptional customer service.

About the Role
  • Provide guidance and direction to a team of Service Advisors to ensure seamless customer experiences
  • Elevate customer satisfaction by fostering a culture of excellence and continuous improvement
  • Identify areas for growth and implement strategies to enhance service reception performance
  • Effectively manage time and prioritize tasks to meet objectives
  • Maintain strong relationships with customers, colleagues, suppliers, and external partners
Requirements
  • Prior experience in a similar role within a vehicle dealership
  • Able to remain composed and professional under pressure
  • Proactive mindset and positive attitude
  • Excellent organizational and time management skills
What We Offer

We provide a competitive salary range $55,000 - $65,000 per annum, along with benefits such as 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and a purchase discount scheme.

We believe in equal opportunities and are committed to advancing employees through training and promotion.



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