Customer Service Specialist
1 day ago
Innovative packaging solutions from Graphic Packaging International enhance our daily experiences, preserving the freshness of food, beverages, and personal care products. As a leading folding carton manufacturer in the UK, GPI Cambridge Limited strives for excellence, leveraging automation, cutting-edge equipment, and premium printing services.
This role serves as the primary interface between customers and the company, requiring exceptional communication skills, product knowledge, and problem-solving abilities. The successful candidate will ensure seamless order processing, accurate documentation, and proactive issue resolution.
Key Responsibilities:
Customer Engagement:
- Deliver top-notch customer service through prompt responses to inquiries, efficient order processing, and effective issue resolution.
- Develop strong relationships with customers, understanding their needs, and providing tailored solutions.
Order Fulfillment:
- Collaborate with the production team to optimize order scheduling, tracking, and delivery.
- Ensure accurate and timely order completion, updating customers on progress and resolving any discrepancies.
Documentation and Reporting:
- Maintain precise records of customer interactions, transactions, and order histories.
- Generate reports on customer trends, preferences, and pain points to inform business decisions.
Product Expertise:
- Stay up-to-date on our printing services, materials, and customization options to provide expert advice to customers.
- Develop and promote our products and services to meet customer needs and expectations.
Problem Solving:
- Anticipate and address potential issues proactively, preventing customer dissatisfaction and ensuring seamless operations.
- Collaborate with internal teams to resolve complex problems and expedite solutions.
Communication and Feedback:
- Effectively communicate with colleagues, sharing knowledge, and best practices to ensure a smooth workflow.
- Provide constructive feedback to management on customer trends, preferences, and concerns.
To excel in this role, you must possess:
- Previous customer-facing experience, preferably in manufacturing or printing.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong analytical abilities and attention to detail.
- Proficiency in using customer service/ordering software and Microsoft Office Suite.
- Able to multitask and work under pressure in a fast-paced environment.
- A team-oriented, self-motivated individual with a positive attitude dedicated to delivering exceptional customer service.
Estimated Salary: £29,500 - £34,000 per annum
Benefits:
- Group Life assurance
- Company pension scheme
- Employee assistance programme, access to occupational health service, and basic sick leave
- Retail discount scheme
- Medicash scheme
- Free on-site parking
- 33 days holiday per year (inclusive of Bank Holidays)
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