Internal Customer Service Coordinator
14 hours ago
We are looking for a skilled packaging solutions specialist to join our team as an internal customer service coordinator.
The ideal candidate will have experience working in a fast-paced environment and a strong background in customer service.
You will be responsible for interacting with customers, processing orders, and maintaining detailed records of customer interactions and transactions.
The salary for this position is £26,000 - £31,000 per annum, depending on experience.
Main Responsibilities:- Customer Service:
- Provide excellent service by addressing customer inquiries, processing orders, and ensuring their needs are met.
- Order Processing:
- Receive and process customer orders, ensuring accuracy and completeness.
- Coordinate with the production team to schedule and track order progress.
- Update customers on order status, estimated delivery dates, and any delays.
- Documentation and Reporting:
- Maintain detailed records of customer interactions and transactions.
- Generate and maintain customer profiles and order histories.
- Prepare and send invoices, quotes, and order confirmations as needed.
- Previous customer service experience, preferably in the manufacturing or printing industry.
- Excellent verbal and written communication skills with good interpersonal skills.
- Strong problem-solving abilities and exceptional attention to detail.
- Computer literate and proficient in using customer service/product ordering software plus Microsoft Office Suite.
- Ability to multitask and work under pressure in a fast-paced environment.
- A team player who is self-motivated with a positive attitude who is committed to providing outstanding customer service.
- Group Life assurance
- Company pension scheme
- Employee assistance programme, access to occupational health service and basic sick leave
- Retail discount scheme
- Medicash scheme
- Free on-site parking
- 33 days holiday per year (inclusive of Bank Holidays)
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