Customer Service Coordinator

2 days ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role


We are seeking a highly organized and customer-focused Service Administrator to join our team at Marshall Motor Group. This role offers a great opportunity for someone looking to develop their skills in administration and customer service within a dynamic and fast-paced environment.



Job Description

This is an exciting opportunity to work as part of a successful dealership group, representing 24 of the world's most popular car manufacturers. As a Service Administrator, you will play a crucial role in ensuring the smooth operation of our aftersales department, providing exceptional customer service and supporting our sales team in achieving their targets.



Responsibilities:

  • Ensure the accurate and timely completion of all department administration tasks
  • Contribute to the development and implementation of effective marketing strategies to promote our products and services
  • Greet customers and visitors promptly, courteously, and professionally
  • Develop and maintain strong working relationships with internal colleagues, external representatives, and suppliers
  • Assess your own performance and effectiveness, identifying areas for improvement and undertaking relevant training or development activities


Requirements

To be considered for this role, you will have a background in administration, preferably within a similar industry or sector. Experience working in a fast-paced environment, excellent communication skills, and a keen eye for detail are essential. A professional and positive attitude, combined with a passion for delivering exceptional customer service, will make you a strong candidate for this position.



Salary and Benefits

The successful candidate can expect a competitive salary package, including a basic salary plus opportunities for overtime earnings up to £35,400 per annum. In addition, we offer a range of benefits, including 25 days annual leave, life assurance, pension scheme, wellbeing support, employee discount schemes, and more.



About Marshall Motor Group


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