Operations Coordinator
1 month ago
Aveva, a global leader in industrial software, seeks an experienced Operations Coordinator to support the Customer Success Strategic Enablement team. As an essential member of our team, you will provide overall support with billable project booking coordination, timesheet tool management, expenses requests, and reporting and analytics.
This role involves working closely with our Commercial Ops team to ensure Customer Success Services projects are properly set up in our ERP systems. You will manage and maintain our timesheet tool, supporting managers and employees with any issues, and handle expense requests while collaborating with Purchasing for PO creation and service-level agreement processes.
Responsibilities include:
- Success Services project creation in our timesheet tool (Workfront)
- Success Services project booking form creation for our ERP tools (ORACLE, SAP)
- Manage and maintain our timesheet tool (adding users/groups/tasks, extending dates, closing when complete, etc.)
- Run weekly reports for regional managers
- Assist with general Workfront or SharePoint issues
- Support managers with new joiners, leavers, team changes with licenses, access, etc.
- Manage the Customer Success Services mailboxes requests
- Create purchase requisitions and PO changes on manager's behalf
- Support managers with SharePoint maintenance requests
- Set up and help run training webinars
- Upload webinar recordings, presentations, and Q&A to the Success Academy
- Create and maintain process documentation
- Develop and maintain project performance reports (plan revenue/cost vs. actual revenue/cost)
- Collaborate with the Transformation team on project migration
The ideal candidate should have:
- Diploma in Accounting or Business Administration or related field
- Understanding of project accounting and financial concepts
- Experience in SAP/ORACLE or other accounting systems (ERP)
- Excellent knowledge of computer-based office tools (i.e., Excel, SharePoint, Outlook)
- Ability to multitask and prioritize in a dynamic environment
- Strong organization and analytical skills; detail-oriented
- High level of integrity and commitment to quality
- Ability to work independently and in a team environment
- Motivated, proactive self-starter
- Adaptable and flexible to change
- Desire to learn and understand the business
- English spoken and written; foreign languages, verbal and written, are an asset
We offer an estimated salary range of $65,000-$80,000 per year, depending on experience, location, and qualifications. This is a full-time position with competitive benefits. If you're a motivated and detail-oriented professional looking to make a significant impact through technology, we encourage you to apply.
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