Customer Service Specialist

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Graphic Packaging International - Europe Full time
Company Overview
Packaging solutions from Graphic Packaging International - Europe play a vital role in our daily lives. From preserving food to protecting beauty products, our innovative packaging touches every aspect of the day. As a leading folding carton manufacturer in the UK, we are committed to delivering exceptional customer experiences.

Job Description
We are seeking a highly skilled Customer Service Specialist to join our team at GPI Cambridge Limited. As the first point of contact for our customers, you will provide excellent service by addressing their inquiries, processing orders, and ensuring their needs are met. You will be responsible for maintaining customer satisfaction and helping the company achieve its goals.

Key Responsibilities:
- Customer Interaction:
  • Professionally handle customer inquiries via phone or email
  • Provide accurate and timely information regarding our products, services, pricing, and order status
  • Address customer concerns, resolve issues, and ensure customer satisfaction
 
Order Processing:
  • Receive and process customer orders, ensuring accuracy and completeness
  • Coordinate with the production team to schedule and track order progress
  • Update customers on order status, estimated delivery dates, and any delays
 
Documentation:
  • Maintain detailed records of customer interactions and transactions
  • Generate and maintain customer profiles and order histories
  • Prepare and send invoices, quotes, and order confirmations as needed
 
Product Knowledge:
  • Stay informed about our printing services, materials, and customisation options
  • Assist customers in selecting the appropriate products and services to meet their needs
 
Problem Resolution:
  • Proactively identify and address issues to prevent customer dissatisfaction
  • Collaborate with internal teams to resolve complex problems and expedite solutions
 
Communication:
  • Communicate effectively with colleagues, ensuring a smooth flow of information between operations
  • Provide feedback to management regarding customer trends, preferences, and concerns

Requirements:
- Previous customer service experience, preferably in the manufacturing or printing industry
- Excellent verbal and written communication skills with good interpersonal skills
- Strong problem-solving abilities and exceptional attention to detail
- Computer literate and proficient in using customer service/product ordering software plus Microsoft Office Suite
- Ability to multitask and work under pressure in a fast-paced environment
- A team player who is self-motivated with a positive attitude who is committed to providing outstanding customer service

Benefits
- Group Life assurance
- Company pension scheme
- Employee assistance programme, access to occupational health service and basic sick leave
- Retail discount scheme
- Medicash scheme
- Free on-site parking
- 33 days holiday per year (inclusive of Bank Holidays)

Salary
This position offers a competitive salary of £25,000 - £35,000 per annum, depending on experience.

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