Customer Service Representative
5 hours ago
About the Role
SoCode Limited, a leading company in the packaging industry, seeks an exceptional Customer Service Representative to join its Cambridge office.
This is a 12-month fixed-term contract opportunity with a salary of £24,000 per annum. As a key member of the customer service team, you will be responsible for delivering outstanding service and ensuring high levels of customer satisfaction.
The ideal candidate will have proven experience in a customer-facing role and be proficient in CRM systems and basic telecom technologies.
Job Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to telecom products and services.
- Maintain accurate customer records in the CRM system.
- Provide administrative support to the customer service team.
- Identify and report recurring issues to improve processes and the customer experience.
Requirements
- Proven experience in a customer-facing or administrative role.
- Familiarity with CRM systems and basic telecom technologies.
- A team-oriented mindset with a willingness to support colleagues.
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