Customer Service Manager
7 days ago
We offer exceptional career opportunities for personal growth and development within our Hospitality Group Brand Portfolio. Our employees are rewarded and recognised for their hard work, commitments, and long service.
About the Position- Lead your department to deliver outstanding guest care and staff experience
- In the absence of the Accommodation Manager, take on full management responsibilities
- Maintain high standards of cleanliness and maintenance in all areas
- Closely monitor room status updates through our computer system (ONQ)
- Support and collaborate with team members to delegate tasks, manage rooms, and create rotas
- Stay up-to-date with all Housekeeping procedures
- Log and report any rooms that do not require service
- Work closely with other Housekeeping Supervisors
- Respond to customer comments and complaints
- A cash reward of £250-£1000 for referring friends to join our company
- Long service recognition: Cash bonus and free hotel stays for services from 2 years and above
- Meals provided during working hours
- Sales incentives and initiative rewards
- Discounted use of leisure facilities
- Free car parking
- Discounted or free hotel stays as part of our rewards programme
- Opportunities for professional development within our Hotel Group Brand Portfolio
- Fully funded apprenticeships
- Annual holiday entitlements inclusive of Bank Holidays
- Option to purchase additional holiday time
- Pension enrolment
This role offers flexible scheduling, including morning, afternoon/evening, and weekend shifts. Deliver exceptional customer experiences consistently.
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