Customer Service Representative

11 hours ago


Coventry, Coventry, United Kingdom Universal Business Team Full time
Job Description

We are currently seeking a highly skilled Customer Service Representative to join our Universal Business Team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and delivering accurate updates on product delivery ETA.

Main Responsibilities:
  1. Proactively address customer queries via phone and email.
  2. Communicate timely delivery updates and offer alternative products for items with long lead times.
  3. Collaborate with carriers to resolve delivery queries and facilitate returns.
  4. Manage complaints in a professional and informed manner, taking ownership of the issue.
Requirements:
  • Minimum 1 year experience in a customer-facing role.
  • Able to remain calm under pressure and empathize with customers.
  • High standard of literacy in email communication and excellent telephone manner.
  • Strong IT skills and ability to learn new systems quickly.
Salary and Benefits:
  • Competitive salary range £30,000 - £35,000 depending on experience.
  • Flexible working hours: Monday - Friday 08:30 - 17:00 (some variation negotiable).
  • Company bonus scheme and free parking available.
  • Excellent location with easy access to Coventry city center.


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