Multilingual Customer Service Representative

5 days ago


Coventry, Coventry, United Kingdom People Squad Full time
About the Role

We are seeking a highly skilled Multilingual Customer Service Representative to join our team at People Squad. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the best possible service.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide knowledgeable answers to questions about product pricing and availability, demonstrating a strong understanding of our products and services
  • Collaborate with internal departments to meet customer needs and resolve issues efficiently
  • Accurately record data entry in various platforms
Requirements

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, as well as the ability to multitask and prioritize work effectively. You should also be proficient in German language, with a professional fluency level or higher.

What We Offer
  • A competitive salary of £28,000 - £30,000 per annum, depending on experience
  • A 37.5 hour week, working during business hours only (no night shifts or weekend working)
  • Personal Health Insurance
  • Hybrid working arrangements
  • Competitive salary and benefits package, including Pension, Health Insurance, Travel Insurance, Income Protection insurance and Costco Vouchers


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