Customer Service Representative
7 days ago
We are seeking a Customer Service Representative to join our team in Coventry, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries efficiently.
Key Responsibilities:
- Handle incoming calls, emails, and chat queries from customers with professionalism and courtesy.
- Provide accurate product and service information to customers.
- Resolve customer issues promptly and escalate when necessary to ensure customer satisfaction.
- Process customer orders and manage account information with precision.
- Keep detailed records of customer interactions and follow-up tasks.
- Collaborate closely with other departments to maintain high standards of customer service.
- Assist with administrative tasks as required.
Requirements:
- Previous experience in a customer-facing role is highly desirable.
- Excellent communication and problem-solving skills are essential.
- Ability to handle high-volume queries while maintaining attention to detail and providing a positive customer experience.
- Proficiency in Microsoft Office and CRM systems is expected.
- Ability to work independently and as part of a team with flexibility.
- Adaptability and willingness to learn new skills are key attributes.
Benefits:
- A competitive salary with performance-based incentives is offered.
- A pension scheme and healthcare benefits package is provided.
- Ongoing training and development opportunities are available.
- A supportive work environment with clear career progression paths is established.
- Flexible working options are available to support work-life balance.
The estimated annual salary for this role is £25,000-£30,000 based on location and industry standards.
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