Customer Experience Representative

13 hours ago


Coventry, Coventry, United Kingdom Motorpoint Ltd Full time

At Motorpoint Ltd, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our sales support team, you will be responsible for delivering exceptional customer service, managing administration processes, and working closely with colleagues to ensure customer satisfaction.

Job Summary

This is a full-time position that offers a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus additional benefits such as paid time off, holiday entitlement, and discounts at local retailers.

Key Responsibilities:
  • Deliver outstanding customer service through various channels, including telephone and face-to-face interactions.
  • Manage pre- and post-collection queries and issues, resolving customer complaints in a timely and efficient manner.
  • Utilize our CRM system daily to create customer cases and track progress until resolution.
  • Qualify customer needs upon arrival and direct them to the relevant team member for assistance.
Requirements:
  • A full UK driving licence is essential.
  • Demonstrated commitment to providing excellent customer service and strong communication skills.
  • Ability to work collaboratively as part of a team to achieve targets.


  • Coventry, Coventry, United Kingdom McCurrach UK Ltd Full time

    OverviewWe are seeking a Customer Experience Representative to join our team at McCurrach UK Ltd. As a Weekend Advisor, you will be responsible for driving in-store sales and boosting product awareness.The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced retail environment.Key Responsibilities:Deliver...


  • Coventry, Coventry, United Kingdom Octopus Energy Full time

    Job Title: Customer Service RepresentativeWe are seeking a dedicated Customer Service Representative to join our team at Octopus Energy in Coventry. As an Inbound Brand Ambassador, you will be the face of our company, delivering exceptional customer service and promoting our products through friendly phone conversations and informative interactions.About the...


  • Coventry, Coventry, United Kingdom kitepackaging Full time

    Customer Service Representative OpportunityKite Packaging, a leading national distributor of packaging products, is seeking a skilled Customer Service Representative to join their team in Coventry. As a Customer Service Representative, you will be responsible for handling a high volume of customer inquiries via phone, email, and live chat.The ideal candidate...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in customer service or retail is...


  • Coventry, Coventry, United Kingdom Wells & Co Full time

    Customer Service Representative - Wells & CoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, handling customer complaints, and maintaining a clean and safe working environment.We offer a...


  • Coventry, Coventry, United Kingdom Freejobquotes.co. Full time

    Freejobquotes.co is a market leader in the retail industry, offering a full-time sales opportunity for motivated individuals. As a Customer Service Representative, you will be responsible for providing first-class customer service and supporting the sales team in achieving sales targets.About UsWe are committed to delivering exceptional customer satisfaction...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Coventry is looking for motivated individuals to fill Customer Service Representative roles. As a valued member of our team, you'll engage with customers, participate in operational tasks, and collaborate with colleagues to drive success.Key Responsibilities:Deliver exceptional customer service and support.Contribute to all aspects of...


  • Coventry, Coventry, United Kingdom Next Full time

    We're seeking a Customer Service Representative to join our team at Next. As a key member of our sales floor team, you'll play a critical role in delivering outstanding service and excellent stock operations to our customers.Responsibilities:The successful candidate will be responsible for delivering exceptional customer service, responding promptly to...


  • Coventry, Coventry, United Kingdom Leasys Full time

    The Leasys team is seeking a highly skilled Customer Service Representative to join our busy customer care team. As a key member of the team, you will be responsible for delivering exceptional customer service, managing customer requests, and identifying solutions that meet customer needs.Key Responsibilities:Provide high-quality telephone service to...


  • Coventry, Coventry, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team in Coventry City Centre. As a key member of our Operations department, you will be responsible for delivering exceptional customer service and support.The successful candidate will have excellent communication skills, a passion for helping others, and a strong...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Coventry, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information about our products and services, and resolving customer issues efficiently.Key...


  • Coventry, Coventry, United Kingdom Universal Business Team Full time

    Job DescriptionWe are currently seeking a highly skilled Customer Service Representative to join our Universal Business Team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and delivering accurate updates on product delivery ETA.Main Responsibilities:Proactively address customer...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Coventry, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Coventry, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...


  • Coventry, Coventry, United Kingdom Greggs plc Full time

    Are you passionate about delivering exceptional customer experiences? As a Customer Service Representative at Greggs, you'll play a vital role in ensuring our customers receive fast and friendly service. This includes maintaining a clean and tidy shop environment, preparing our products, and providing an excellent overall experience.About YouWe welcome...


  • Coventry, Coventry, United Kingdom Gather & Gather Full time

    Customer Service Opportunity at Gather & GatherWe are passionate about providing an exceptional customer experience at Gather & Gather. As a Customer Service Representative, you will play a key role in delivering outstanding service to our clients. We are currently recruiting for a Front of House Assistant at GPA Coventry.Key Responsibilities:Provide...


  • Coventry, Coventry, United Kingdom The Camping and Caravanning Club Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our touring site team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our sites, and contributing to the success of our business.The successful candidate will have a strong...


  • Coventry, Coventry, United Kingdom Hamlin Knight Careers Full time

    Role OverviewThe Commercial Account Representative role at Hammalin Knight Careers is a critical position that requires a high level of accuracy and attention to detail.About the PositionThis role involves running accounting systems, ensuring that transactions are processed efficiently and accurately.Key ResponsibilitiesEnsuring all transactions are...


  • Coventry, Coventry, United Kingdom People Squad Full time

    About the RoleWe are seeking a highly skilled Multilingual Customer Service Representative to join our team at People Squad. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the best possible service.Responsibilities:Respond to customer inquiries via...


  • Coventry, Coventry, United Kingdom Severn Trent Water Full time

    About UsSevern Trent Water is a leading water and wastewater service provider, dedicated to delivering exceptional customer experiences.The RoleWe are seeking a Customer Service Representative to join our team, providing outstanding support to our customers across the UK.About YouYou will be responsible for:Taking customer calls and resolving queries in a...