Customer Service Operations Manager

2 days ago


Coventry, Coventry, United Kingdom Sumitomo Electric Full time

**Job Title:** Customer Service Operations Manager

**Location:** Whitley, UK

We are seeking an experienced Customer Service Operations Manager to join our team at Sumitomo Electric in Whitley. The successful candidate will be responsible for implementing and deploying new customer services processes that support and integrate with client operations.

The ideal candidate will have a strong working knowledge of customer services operations and key areas within the supply chain & logistics business, as well as experience working with SAP ECC (ERP Central Component) system & RPOS (Retailers Parts Ordering System) portal.

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.

  • Implement and deploy new customer services processes to support and integrate with client operations
  • Develop and maintain strong relationships with internal stakeholders and clients
  • Provide subject matter expertise on customer service processes and project management principles


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