Customer Service Process Manager

3 weeks ago


Coventry, Coventry, United Kingdom Sumitomo Electric Full time

Job Title: Customer Service Process Manager

 

We are seeking an experienced Customer Service Process Manager to join our team at Sumitomo Electric in Whitley. This is a contract role for 35 weeks, rolling.

 

In this role, you will be responsible for implementing and deploying new customer services processes that integrate with our operations. You will work closely with our team to develop and maintain subject matter expertise in customer service processes and project management principles.

 

The ideal candidate will have strong analytical skills to execute root cause analysis on complex data, identify issues, and put in place interventions through support or from their own knowledge base. They will also have excellent communication skills to present complex data and issues to various stakeholders, including senior leaders.

 

The salary for this role is £60,000 - £80,000 per annum, depending on experience.



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